This article explains how to manage your LMN account settings, including admin roles and permissions, your company logo, notifications, passwords and login, and user management. Use the links below to jump to the section you need.
In this article
Admin Roles & Permissions
Many account-level settings—including Company Information, account settings, and user setup—are permission-gated. If you don't see one of these options, you likely don't have the required admin permissions.
If you can't access Company Information, account settings, or user setup, contact your company's Security Admin to request access or ask them to make the change for you.
Admin permissions in LMN are managed through your company's user framework. For a full breakdown of user types and permissions, see the Managing Users & Staff guide.
Company Information & Logo
The logo you upload under Company Information appears on your company profile and in the Customer Portal. This is separate from the logo used on estimates and proposals (see Proposal & Report Logo below).
Go to Company Information in your account settings.
Upload your logo file.
Save your changes.
For best results:
Use a .jpg or .png file.
Use a horizontal orientation.
Proposal & Report Logo
The logo and contact information shown on your estimates and proposals are set in Report Settings, not Company Information.
Go to Report Settings.
Upload your logo and update your contact information.
Save your changes.
Logo Troubleshooting
If your logo looks stretched, cut off, or doesn't display correctly:
Confirm the file is a .jpg or .png in a horizontal orientation.
Make sure you've uploaded the logo in the correct location for where you want it to appear (Company Information for your profile and Customer Portal; Report Settings for estimates and proposals).
If you need help resizing or editing your logo, contact Support.
Notifications
You can manage your notification preferences in your account settings. Update your preferences and save your changes to apply them.
Passwords & Login
Before resetting a password, note that LMN has separate logins for different areas:
Your LMN account login (at my.golmn.com/lmn)
Your Customer Portal login
Your Crew App login
Make sure you're resetting the password for the correct login type.
Reset your own password
Go to my.golmn.com/lmn.
Select Forgot Password.
Follow the emailed instructions to set a new password.
If your reset link shows an "invalid token" or expired error, request a new reset link. For more login and reset troubleshooting, see the General Troubleshooting guide.
Reset a user's password as an admin
Go to the user's profile in user setup.
Use the Reset Password option.
⚠️ Important: A user's profile must be Active before a password reset can save. If the profile is inactive, a Security Admin must reactivate it first.
Managing Users
From user setup, you can add, edit, deactivate, or delete users, and update a user's username or email.
To change a username or email, open the user's profile, make your update, and save.
To delete a user, open the user's profile and remove the user. If you are not able to do so due to historic timesheets and assigned budgets and estimates, we advise to make them inactive for tracking and reporting purposes.
When adding new users, confirm you have an available seat on your subscription. For details, see the Your LMN Subscription guide.
Changing the Super Admin User
The Super Admin is the primary administrator for your account. Changing this role requires the appropriate admin permissions and should be handled by your company's Security Admin.
If you need to change your Super Admin user, contact Support so we can confirm the current steps for your account.
🎥 Video: LMN Account Settings
Click the button bellow to view a video tutorial about LMN Account Settings
Need more help? Contact our Support Team by email at lmn-support@granum.com, through Live Chat, or by phone at (888) 347-9864
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