đ 1. Connect Your Social Accounts
Go to Settings > Other > 3rd Party Login.
Click Connect Facebook and follow the prompts to authorize your Page.
Pro Tip: Ensure your Facebook Page and Instagram Business accounts are linked in Meta Business Suite before connecting in Localyser.
đĽ 2. Access Your Unified Inbox
Click Messages in the side menu.
Switch to the Comments tab.
Youâll see all comments from both Facebook and Instagram in one feed.
âď¸ 3. View and Respond to Comments
Find any comment in the Comments feed.
Click Respond next to the comment.
Youâll be redirected to the original post on Facebook or Instagram.
Type your reply and Post it.
Why it matters: Responding quickly shows customers youâre listening and builds stronger relationships.
đŚ 4. Archive Posts and Their Comments
To keep your inbox focused:
In the Comments tab, locate the post you want to archive.
Click the Archive icon on that postâs row.
All comments on that post will move to Archived Posts, accessible via the filter on the left.
Pro Tip: Archive posts once youâve addressed all comments to keep your active feed clutterâfree.
đ 5. Filter Comments by Location
If you manage multiple locations:
Click the Filter dropdown above your inbox.
Select the Location you want to view.
The Comments feed will update to show only posts and comments from that location.
Why it helps: Easily focus on feedback for a specific branch without distraction.
By centralizing comments and giving you powerful filtering and archiving tools, Localyser makes social media engagement simple and efficientâso you can spend less time managing and more time connecting with your customers.