No need to open external sites. This guide explains how to use the direct response feature for quick and efficient review management.
💬 Replying to a Review
Click "Reply"
Go to the review you’d like to respond to and click the Reply button.Choose a Category and Language
Select the appropriate category and language for your reply.
This helps organize your responses and makes it easier to filter reviews later.Write or Select a Response
Use a pre-written template and customize it if needed
Or write a custom reply based on the review
🔥 Premium users: You can also generate a response using ChatGPT
→ Learn more about ChatGPT responses
Post Directly
Click Post directly to send your response straight to Google or Facebook. It will appear publicly on the review.
✏️ Updating Your Response
If a reviewer updates their comment, you can:
Click on Show Response under the review
Edit your original reply
Save your updated response
This helps you stay engaged and up to date with your customers’ feedback.
If you cannot respond to Google reviews check this guide