Shipping, Labels & Carriers
Configure carriers, manage labels, manifests, pickups, wallet, rates, and delivery issues.
By Max1 author19 articles
Can carriers pick up orders from a different address?Do not assume a carrier can pick up from a different address automatically. Pickups normally use the warehouse, ship-from, or pickup address configured for the shipment and carrier account.
What size are the labels created in Logentic and what printers are recommended?Context When setting up warehouse operations with Logentic, you'll need to select appropriate label printers that are compatible with the system's label format. Understanding the correct label dimensions is essential…
How do I void a shipping label?Contact Support If you cannot void the label through the portal: Contact the Logentic support team Provide the tracking number or order ID of the label that needs to be…
Why am I getting an insufficient funds error when I have enough in my wallet?Context When attempting to place orders, you may receive an error message indicating insufficient funds, despite having adequate funds showing in your wallet balance. Answer If you're experiencing a discrepancy…
Do customers receive shipping notifications for external orders?When an order is shipped externally and completed in Logentic, customers automatically receive an email notification informing them that their order has been shipped. Tracking Information If you add a…
obibox error: Resolving "Shipment Error - no_obibox_username_password" When Creating LabelsIf you encounter the error "Shipment Error - no_obibox_username_password" when trying to create shipping labels through Obibox, this indicates that your API credentials are not properly configured. How to Fix…
How to resolve "This shipment is still syncing" errorWhen attempting to create a shipment, you may occasionally encounter the error message "This shipment is still syncing, please wait and retry." This error occurs when a previous shipping attempt…
Troubleshooting Common 2Ship Error CodesWhen using the 2Ship integration for order fulfillment, you may encounter various error codes. This article will help you understand and resolve some of the most common issues. Error: 2Ship…
Why are shipping rates higher in Logentic than in 2Ship?If you notice discrepancies between shipping rates in Spaceful and 2Ship, there are several potential causes. Here's how to identify and resolve these issues: Common Causes of Rate Discrepancies Incorrect…
How do I void a label?Quick answer Use this article when a label should not be used and needs to be cancelled. At a glance What you are doing What you need Good result Contact…
How do I investigate delivery issues reported by shoppers?Use Delivery Issues to review shopper-reported delivery problems, narrow by category or cause, and collect the right support evidence.
How do I add or update a payment method for the Shipping Wallet?Quick answer Go to Settings > Shipping Wallet , review the Wallet Manager area, and use Update wallet only if you are authorized to manage payment settings for your account.…
How do I configure shipping carrier services?Quick answer Use this article to review shipping integration settings and selected carrier services from Shipping Settings . Common use cases Admin: Confirm the warehouse and shipping integration before enabling…
How do I review the shipping wallet and payment reports?Quick answer Use this article to review Shipping Wallet , wallet controls, and Payment Reports . Common use cases Finance user: Find payment report filters before reconciling shipping charges. Operations…
How do I review carrier pickups?Use this article to check Carrier Pickups for a warehouse.
How do I create a shipment manifest?Quick answer Use this article to create a Shipment Manifest for shipments that should be grouped by carrier and warehouse. Common use cases Warehouse lead: Prepare end-of-day carrier paperwork before…
How do I review order shipments?Quick answer Use this article to review shipment delivery health in Order Shipments . Common use cases Operations manager: Check whether shipments are late or delivery time is trending up.…
How do I complete Pick/Pack with an external label?Quick answer Use this article when the package will use a shipping label that was created outside Logentic. Common use cases Packer: Finish Pick/Pack when the external label is already…
How do I choose a shipping carrier during Pick/Pack?Quick answer Use this article to choose a carrier rate from the Print label panel during Pick/Pack . Common use cases Packer: Choose a shipping rate after the package is…