Quick answer
Do not assume a carrier can pick up from a different address automatically. Pickups normally use the warehouse, ship-from, or pickup address configured for the shipment and carrier account.
When to confirm the pickup address
Confirm the pickup address before live shipments depend on it if:
nobody will be at the warehouse,
pickup should happen from a home or temporary address,
the carrier account was set up for a different location,
the order volume or pickup window is changing,
the pickup is part of a launch or first-week process.
What to send support
Pickup address.
Contact name and phone number.
Pickup window.
Carrier and service, if known.
Expected daily order volume.
Whether labels or manifests have already been created.
Whether live customer orders are waiting.
What good looks like
The pickup address, contact, carrier, and window are confirmed before the team creates live labels or waits for a courier.
Contact us when
Contact us before shipping the batch if pickup needs to happen somewhere other than the configured warehouse or ship-from address.