Quick answer

Use this article to start the Ship together workflow for identical order batches.

Common use cases

Fulfillment coordinator: Find identical order groups that can be processed together.
Packer: Choose the packaging type for a grouped set of identical orders.
Operations manager: Review the number of orders and ordered items before batching repetitive fulfillment work.

When to use this

You are working in Batch Orders.
The order group is visible as an identical batch.
You need to choose packaging before confirming the batch workflow.

When not to use this

You need to generate picking routes instead of shipping identical batches.
The orders are not identical.
You need help with carrier rates, label billing, or printer setup.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article to start the Ship together workflow for identical order batches.	Confirm the merchant and warehouse context. Review the order count and ordered item shown in the batch row.	The correct identical-order batch is selected, the product and quantity match what you expect, and the correct packaging type is chosen before confirming.	The expected batch group is missing, Ship together is unavailable, packaging options are missing, or Confirm Packaging remains blocked after selecting packaging.

Before you start

Confirm the merchant and warehouse context.
Review the order count and ordered item shown in the batch row.
Know which packaging type should be used for the product.

Steps

Go to Handling in the left navigation.
Open Batch Orders.
Select the Batch orders tab.
Choose the merchant you want to review.
Use the sort menu, filters, and Search if you need to narrow the batch list.
Review each batch row:
- Merchant
- Orders to batch ship
- Ordered items
- Action
Select Ship together for the batch you want to process.
In Choose Packaging, review the product and quantity.
Select Choose a packaging type.
Choose the packaging option that matches the product and fulfillment workflow.
Select Confirm Packaging when the correct packaging is selected and the action is available.

Screenshots

Steps 1-6: Open Batch Orders, choose the merchant, and review identical-order groups.

Batch Orders page showing identical order groups, product images, order counts, and Ship together actions

Steps 7-11: Select Ship together, review Choose Packaging, and choose the packaging type.

Choose Packaging modal showing product quantity and packaging options

What good looks like

The correct identical-order batch is selected, the product and quantity match what you expect, and the correct packaging type is chosen before confirming.

Common issues and next actions

If this happens	What to do next
The batch group is missing.	Confirm the merchant, warehouse, filters, and search terms. The orders may not be grouped if they are not identical.
No packaging option is available.	Try another batch only if that is the correct operational choice. Contact us if the expected packaging exists in your setup but is not available in Choose Packaging.
Confirm Packaging is unavailable.	Choose a packaging type first. Contact us if the packaging is selected but Confirm Packaging stays blocked.

Contact us when

The expected batch group is missing, Ship together is unavailable, packaging options are missing, or Confirm Packaging remains blocked after selecting packaging.

Contact options

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.