Quick answer

Container is unavailable means Logentic expected a usable tote, container, bin, or storage container for the current workflow, but the code or container could not be used at that step. Do not keep retrying the same scan. Confirm the workflow, code, and current screen, then contact support if the blocker remains.

Safe stop/escalate checklist

Start here: Start on the screen showing Container is unavailable and keep the current workflow open if possible.
Do this first: Confirm the workspace, warehouse, activity, order, route, receiving, replenishment, or inventory task before changing anything.
Stop if you see these states/errors: Stop if the next possible action is release, delete, update, swap, validate, inventory adjustment, or changing the order/workflow state to make the container usable.
Who owns the blocker: Associate: stop and preserve the exact screen. Supervisor: confirm whether the container belongs to the current work. Support: investigate the blocked container. Product/Engineering: clarify unavailable-container causes and safe recovery actions.
What evidence to send: Workspace, warehouse, screen, order/activity/route/receiving/replenishment task, tote/container/bin code, exact error, recent scan/actions, screenshot, timestamp.

Common use cases

Associate: A tote or container code is rejected during picking, packing, receiving, replenishment, or inventory work.
Supervisor: Decide whether the issue is a wrong code, wrong workflow, unavailable container, or setup blocker.
Support: Collect enough evidence to investigate without exposing private customer data.

When to use this

The app shows Container is unavailable.
A tote, container, bin, or storage code is rejected.
The same code fails by scanner and manual entry.

Before you start

Confirm the associate is in the correct workspace, warehouse, order, activity, route, or receiving workflow.
Confirm whether the screen expects a tote, shipping container, storage container, bin, pallet, or another code type.
Do not swap containers, release holds, or change inventory just to clear the message unless your supervisor confirms the action.

Steps

Pause and note the exact screen where the error appears.
Confirm the physical label matches the code type the current workflow expects.
Try manual entry once if scanner input may be the issue.
If the same code still fails, stop retrying and preserve the current screen.
Ask a supervisor to confirm the order, route, activity, receiving order, or inventory task belongs with that container.
If the container still cannot be used, contact support with the evidence below.

Screenshots

Tote Manager page header used for tote-based picking and packing context.

Screenshot: Use tote or container context when the workflow rejects a tote, container, or storage code.

What good looks like

The team knows whether the blocker is likely a wrong code, wrong workflow, setup issue, scanner/input issue, or a container that support needs to investigate.

Common issues and next actions

If this happens	What to do next
The container worked earlier but fails now.	Capture the current activity, route, or order. The container may no longer be valid for this workflow step.
Manual entry also fails.	Treat it as a workflow/setup blocker rather than only a scanner hardware issue.
The associate is not sure what code type is expected.	Pause and ask a supervisor or support before changing containers or inventory state.

Contact us when

Contact support when the same container fails after confirming the workflow, the expected code type is unclear, or the blocker stops active fulfillment, receiving, replenishment, or inventory work.

Send us this information

Workspace or merchant.
Warehouse.
Order, pick route, handling activity, receiving order, replenishment task, or inventory task.
Tote, container, bin, pallet, or storage code.
Current screen or workflow step.
Exact error message.
Timestamp and recent scan/actions before the error.
Screenshot with private customer data masked.

If the container may be tied to a SKU location or lot mismatch

Sometimes a container blocker is really a mismatch between the product, the physical storage location or lot, and the container code Logentic expects. Do not release, delete, reuse, or replace the container as a shortcut.

Collect this evidence

Product name and SKU.
Warehouse and merchant/workspace.
Physical location, bin, lot, or storage area where the product was found.
Storage container or tote code printed on the physical label.
Location, lot, container, or code shown in Logentic.
Workflow where the blocker happened: picking, route picking, packing, replenishment, receiving, cycle count, or inventory review.
Related order, handling order, pick route, replenishment, receiving, or count task, if visible.
Exact error message, timestamp, and screenshot with private data masked.

Stop before changing state

Stop if the next action would release, delete, update, replace, validate, adjust inventory, or move stock just to clear the error.
A supervisor should first check whether active picking, replenishment, receiving, route work, back orders, or inventory counts depend on the old code.
Support or Product/Engineering may need to confirm the safe correction path if the app does not expose a clear workflow.

If the container issue appears during route or iPad work

If the container or location shown during route work does not match the style/SKU the associate expects, stop before releasing, deleting, reusing, or replacing the container.