Quick answer

Use this article when a product expected during picking, packing, or receiving cannot be found.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article when a product expected during picking, packing, or receiving cannot be found.	Confirm the SKU, product name, and expected location. Check nearby locations and any staging/receiving areas.	The missing product is recorded clearly so the team can resolve the order and review inventory.	The missing product blocks fulfillment, Mark as missing is not visible, many orders are affected, or the issue exposes a stock accuracy problem.

The missing product is recorded clearly so the team can resolve the order and review inventory.

If this happens	What to do next
The product exists in another location.	Use the correct move/transfer process instead of marking it missing.
Mark as missing is not visible.	Contact support with the order or activity, SKU, expected location, and the role you are using.
The same SKU is repeatedly missing.	This may indicate a location, count, or sync problem. Escalate with examples.

The missing product blocks fulfillment, Mark as missing is not visible, many orders are affected, or the issue exposes a stock accuracy problem.

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.