Quick answer
Set up the iPad with Wi-Fi, Safari access to Logentic, a Home Screen shortcut, the right user login, and a tested Bluetooth scanner before using it on the warehouse floor.
Common use cases
Warehouse operator: Open Logentic quickly from the Home Screen and complete scanning work without searching for the site.
Warehouse lead: Prepare shared warehouse devices before receiving, inventory, picking, or packing starts.
Operations manager: Confirm iPads, scanner pairing, Wi-Fi, and station ownership before the first live shipping day.
When to use this
You are preparing an iPad for Logentic warehouse work.
You want an iPad to behave like a station device for scanning, receiving, picking, packing, or inventory work.
You need a launch-readiness checklist before live orders start.
When not to use this
Your company manages iPads with MDM and requires a different setup path.
You are troubleshooting a specific Logentic workflow after the iPad already works.
You need an Apple Account, Apple repair, device reset, or network administration decision.
At a glance
What you are doing | What you need | Good result | Contact us if |
Preparing an iPad for warehouse work in Logentic. | iPad, charger, stable Wi-Fi, Logentic user access, Safari, optional Bluetooth scanner, and a test workflow. | The iPad opens Logentic from the Home Screen, the right user can sign in, scanner input works, and the team can complete a small test workflow. | The iPad cannot open Logentic, a user cannot sign in, Bluetooth scanning fails, or device setup blocks live work. |
Important: Do not share one user login across operators. Each person should use the access your team assigned so activity, permissions, and accountability stay clear.
Before you start
Confirm the iPad can connect to the warehouse Wi-Fi where it will be used.
Confirm the user has the right Logentic workspace, warehouse, and role access.
Have the scanner available if the iPad will scan SKUs, UPCs, totes, locations, or package labels.
Know whether the iPad should stay dedicated to Logentic on the warehouse floor.
Follow your company's device policy if an admin manages iPads centrally.
Steps
Charge the iPad and connect it to the warehouse Wi-Fi.
Confirm the iPad date, time, language, and region are correct.
Open Safari and go to app.getlogentic.com.
Sign in with the correct Logentic user.
Add Logentic to the Home Screen.
In Safari, use Share.
Select Add to Home Screen.
Turn on Open as Web App if the option appears.
Select Add.
Open Logentic from the new Home Screen icon and confirm it loads cleanly.
Pair the Bluetooth scanner if the iPad will be used for scanning.
Tap into a Logentic barcode, SKU, location, or tote field and scan a known label.
Confirm the scanned value appears exactly once and matches the label.
Adjust Auto-Lock only if your device policy allows the screen to stay awake longer during warehouse work.
Optional: use Guided Access if the iPad should stay locked to Logentic during a shift.
Run a small test workflow at the real station before live work starts.
What good looks like
The iPad opens Logentic from the Home Screen, the right user can sign in, the scanner types into focused fields, and the operator can complete a small warehouse test without switching devices.
Common issues and next actions
If this happens | What to do next |
Logentic does not load. | Check Wi-Fi, confirm the URL is |
The user cannot sign in. | Confirm the invite was accepted, the email is correct, and the user has access to the right workspace and warehouse. |
The scanner pairs but does not type into Logentic. | Confirm the scanner is in Bluetooth HID mode and the cursor is in the field before scanning. |
The page feels hard to use on the warehouse floor. | Check brightness, display settings, orientation, case/stand placement, and whether the iPad is mounted where operators can scan comfortably. |
The iPad locks too quickly. | Review Auto-Lock settings if your device policy allows it. Longer Auto-Lock can use more battery, so keep charging available. |
Guided Access is on and the operator is stuck. | Use the Guided Access passcode, Face ID, or Touch ID path your team configured to pause or end the session. |
Contact us when
Contact us when the iPad cannot open Logentic, users cannot sign in after access was granted, Bluetooth scans do not enter the right field, or iPad setup blocks a test or live warehouse workflow.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
iPad model if known.
Browser and iPadOS version if available.
User email trying to sign in.
Workspace and warehouse.
Scanner model if scanning is involved.
Screenshot or short recording of the blocker.
Expected result and actual result.
Related workflow
Prepare the iPad and Wi-Fi.
Add Logentic to the Home Screen.
Pair and test the scanner.
Run a small receiving, picking, packing, inventory, or test-order workflow.
Useful links
How do I set up and use a Netum C750 scanner with Logentic?: Use this if your iPad will scan warehouse labels.
How do I set up hardware and packing stations?: Use this for the full station-readiness checklist.
How do I run my first Shopify test order in Logentic?: Use this after the iPad, scanner, and station are ready.
Apple: Turn a website into an app in Safari on iPad: Use this for the Home Screen web app step.
Apple: Use Guided Access on iPhone or iPad: Use this if the iPad should stay locked to Logentic during warehouse work.