Quick answer

Use the Eyoyo scanner in Bluetooth HID or another keyboard-style connection mode so each scan types into the selected Logentic field like a keyboard.

Common use cases

Warehouse operator: Scan SKUs, UPCs, QR codes, locations, totes, or package labels instead of typing values manually.
Warehouse lead: Test scanner pairing before receiving, picking, packing, cycle counts, or go-live work.
Packer: Confirm the scan enters the correct Logentic field once and in the expected format.

When to use this

You are setting up the Eyoyo 2D Bluetooth back-clip QR scanner on a Mac or Windows computer.
You want the scanner to enter values into Logentic fields in a browser.
You need a scanner that can read common 1D barcodes and 2D codes such as QR, Data Matrix, and PDF417.

When not to use this

You are configuring a different Eyoyo model that only supports 1D barcodes.
Your team needs custom scanner programming such as prefixes, suffixes, speed changes, or storage mode.
Your computer or device policy blocks Bluetooth pairing or USB accessories.

At a glance

What you are doing	What you need	Good result	Contact us if
Pairing and testing an Eyoyo Bluetooth QR scanner for Logentic.	Charged scanner, Eyoyo manual/setup codes, Mac or Windows computer, Bluetooth or USB receiver/cable, Logentic access, and a known barcode or QR code.	A scan appears exactly once in the focused Logentic field with the same value printed or encoded on the label.	The scanner pairs but does not type, scans the wrong value, misses characters, duplicates values, or cannot read the labels your team needs.

Important: Test the scanner in a blank text field before changing scanner programming. If the raw scan is wrong outside Logentic, fix the scanner mode, keyboard language, or scan settings first.

Before you start

Charge the scanner.
Keep the Eyoyo manual open because scanner modes are selected with setup barcodes.
Decide how the station should connect:
- Use Bluetooth HID when you want the scanner to act like a keyboard.
- Use the 2.4 GHz USB receiver if the station is designed around a dongle.
- Use the USB cable when Bluetooth is not available or not stable.
Have a known barcode or QR code available for testing.
Open Logentic on the same computer where the scanner will be used.

Steps

Charge the Eyoyo scanner.
Turn the scanner on.
Choose the connection method for the station.
If using Bluetooth, confirm the scanner is in Bluetooth HID mode or the default keyboard-style mode from the Eyoyo manual.
Pair the scanner with the computer.
- On Mac, open System Settings > Bluetooth and select the scanner when it appears.
- On Windows, open Settings > Bluetooth & devices, select Add device, then choose the scanner.
If using the 2.4 GHz receiver, scan the setup code from the Eyoyo manual if required, then plug the receiver into the computer.
If using USB, connect the scanner to the computer with the USB cable.
Open a blank text field, such as Notes, TextEdit, Notepad, or a browser text box.
Click into the blank field.
Scan a known barcode or QR code.
Confirm the value appears exactly once and matches the code.
Open Logentic and go to the workflow you want to test.
Click into the exact field where the scan should go.
Scan the same code again.
Test the scanner in the real workflows your team will use: receiving, picking, packing, inventory counts, location scanning, tote scanning, or package scanning.

What good looks like

The scanner connects to the computer, scans into a blank text field, and then enters the correct value into the selected Logentic field without extra characters, missing characters, or duplicate scans.

Common issues and next actions

If this happens	What to do next
The scanner connects, but nothing appears.	Click into a text field first. In HID mode, the scanner types wherever the cursor is focused.
The scan appears in the wrong field.	Place the cursor in the correct Logentic field before scanning.
Characters are missing.	Test in Notepad or TextEdit. If characters are missing there too, review the Eyoyo manual for transmission speed settings.
Characters are different from the printed code.	Check the computer keyboard language. Eyoyo notes that keyboard language can affect scanned characters.
The scanner shows the phone or computer keyboard differently.	A Bluetooth scanner can behave like a hardware keyboard. Disconnect it when you need normal typing, or use the device keyboard controls available on your station.
The scanner cannot read a QR code.	Confirm your scanner is the 2D model, test a clean printed code, and try scanning the same code from a screen and from paper.
You need a prefix, suffix, Enter key, Tab key, or custom behavior.	Contact us before changing many scanner settings. We may ask you to verify the raw scan first.

Contact us when

Contact us when the scanner is paired but does not type into Logentic, scan values are wrong, required labels do not scan, or scanner setup blocks receiving, picking, packing, inventory, or live order work.

Contact options

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.