Quick answer
Use Receiving > Validate Receiving Orders to review pending receiving work before it affects inventory and fulfillment. Continue only when the physical receiving work and recorded values match.
Common use cases
Receiving operator: Check pending receiving orders before validation.
Warehouse lead: Review pallet counts, rush status, and activity timing.
Support: Investigate whether receiving data may have created downstream inventory or order issues.
When to use this
Receiving orders are pending validation.
Pallet counts, rush status, or receiving activity timing need review.
Inventory or fulfillment exceptions may be tied to incomplete receiving data.
Before you start
Confirm the correct warehouse is selected.
Compare the page with the physical receiving work before validating.
Do not validate if counts, activity timing, or recorded work do not match what happened physically.
Steps
Open Receiving, then choose Validate Receiving Orders.
Select the warehouse that received the inventory.
Search by receiving order ID, merchant ID, or merchant name/company.
Review the pending receiving orders.
Check pallet counts, rush status, order activities, and total order time.
Continue only when the recorded receiving work matches the physical receiving work.
If anything does not match, contact support before validation.
Screenshots
Steps 1-5: Open Validate Receiving Orders, select the warehouse, search, then review pending receiving records.
What good looks like
The warehouse can confirm that received inventory, pallet counts, rush handling, and recorded activities are accurate before downstream orders rely on that inventory.
Common issues and next actions
If this happens | What to do next |
The selected warehouse is wrong. | Switch to the warehouse that physically received the inventory before reviewing the order. |
Pallet counts do not match the floor. | Pause validation and collect the receiving order ID, expected count, actual count, and screenshot. |
The order timing or activities look wrong. | Confirm with the receiving owner before validation because downstream inventory may depend on the record. |
Contact us when
Contact support when counts, rush status, timing, activities, or receiving ownership do not match the physical work.
Send us this information
Receiving order ID.
Merchant or workspace name.
Warehouse selected on the page.
Expected pallet count and actual pallet count, if relevant.
Rush status or activity timing concern.
Screenshot with private data masked.