Quick answer
Use global search to quickly find a product, SKU, UPC, barcode, container, location, order, or customer without needing to start from the perfect dashboard.
Tip
On Mac, use Command + K. On PC, use Control + K. You can also click the search bar at the top of Logentic. On iPad or mobile, use the visible search bar.
Use this when
A supervisor needs to locate a product or container before directing an associate.
An associate or supervisor scans a location and needs to see the SKUs stored there.
A CS teammate needs to find an order, customer, address, or postal code.
The team needs to confirm where a SKU is before a transfer, container correction, or support escalation.
SOP: search without creating confusion
Open global search with Command + K, Control + K, or the search bar.
Enter a natural-language term or a precise identifier: product name, SKU, UPC, barcode, location, container, order number, customer, address, or postal code.
Read the result categories before clicking. Results can be grouped by products, containers, orders, or other data types.
Filter by result type when the list is long. For example, filter to containers when you want to see where matching products are stored.
Open the result only when the type matches your intent: product, container, location, or order.
Before moving stock or correcting quantity, physically confirm the product, container, and location.
Important
Global search helps you find information. It does not replace physical confirmation before an inventory transfer, inventory correction, receiving step, or support escalation.
Useful examples
What you need | How to search | Good result |
Product or SKU | Enter the SKU, UPC, barcode, or part of the product name. | The product appears and you can open its record or filter the results. |
Containers that hold a product | Enter a product word, then filter to containers. | Logentic shows bins, pallets, or containers with matching products. |
Location | Scan or type the location code. | Logentic shows the SKUs associated with that location. |
Order or customer | Enter the order number, customer name, address, or postal code. | Logentic shows orders or customers containing those words. |
Stop and ask for help if
Several results look identical and you are not sure which one to open.
The expected SKU, UPC, or barcode returns no result.
The location result does not match what you see physically.
You find the product but are not sure which container or lot should be changed.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.