In this article, we'll help you troubleshoot common errors you might run into with your Pinterest account in Loomly:
1. Troubleshooting and best practices
We do not see access tokens expiring for Pinterest account, but there might be an instance where your access tokens expires, requiring you to reconnect.
We recommend troubleshooting as soon as you receive a notification about a failed post to resolve the problem and prevent other scheduled posts from failing.
You can also check these articles which should help you troubleshoot:
We often recommend reconnecting your account after any of these instances occur.
2. Common Pinterest errors
Error code: Board not found.
The board you were trying to publish to no longer exists. Please duplicate the post for Pinterest, select a new board, and try to publish the post again.
3. Reconnect & revoke access
To reconnect your Pinterest account
Go to your Calendar Settings > Social Accounts and disconnect your Pinterest account by hitting the red X.
Once you do that, you will be prompted to log in to Pinterest again, which should then reset the connection.
Here are a few tips:
You can use Manage Social Accounts to disconnect, refresh, and connect Social Accounts.
You can also view any Social Accounts that require attention due to failures or expiration from here.
Finally, you can go directly to Post Builder to connect any channels with a failed or expired connection.
To revoke access from Pinterest
Remove the Pinterest connection in Loomly.
Go to Pinterest settings > Revoke access to the Loomly app > click on Save Settings.
Go back to Loomly and connect Pinterest.
Feel free to watch the Pinterest Publishing Flash Webinar here!