If your account's primary administrator has left the company or is unavailable, follow the steps for your specific scenario below.
1. When your email domain is DIFFERENT from the administrator's.
(e.g., Your email is user@gmail.com and the admin's was admin@company.com)
Contact your FedEx Account Executive.
Request that they send an email from their official @fedex.com email address to support@ltlselect.com.
The email must include your FedEx account number and the email address that needs to be granted access. Our support team will then manually add you.
2. Your email domain is the SAME as the administrator's.
(e.g., Your email is user@company.com and the admin's was admin@company.com)
Contact LTL Select support directly at support@ltlselect.com.
Because you are on the same company domain, our team can verify your identity and grant you access.
Additional Support
For any complex issues or unresolved access problems, please contact our support team at support@ltlselect.com. Providing your account details will help us assist you more quickly.