Pricing, Discounts, & Fees
Pricing, promotions, referrals, taxes, and fees
11 articles
How much does a Lugg cost?Lugg pricing depends on vehicle type, labor time, mileage, and a variable booking fee. No minimum labor time, no hourly minimums, and no surge pricing — ever.
Can I have the Luggers pay for my item?No — Luggers are not able to pay for items on your behalf. All items need to be fully paid for and ready for pickup before your Luggers arrive.
Does helping my Luggers lower the cost?No — but on a standard Lugg, pitching in can speed things up and lower your final bill since you're charged by labor time. On partner store deliveries, the price…
When do I pay for my Lugg?Lugg accepts credit cards, debit cards, Apple Pay, and Google Pay. Your card is charged automatically after your Lugg is complete — no cash, no paying your Luggers directly.
How do I pay for my Lugg?
How do I apply a promo code to my Lugg?Enter your promo code on the last screen when scheduling your Lugg. You can also add or edit a promo code anytime before your Lugg starts.
What is the Lugg booking fee?The booking fee is a variable charge included in your upfront estimate that covers Lugg's insurance, permits, and operational costs. It's always visible before you book.
Why was I charged a dump fee?When your Luggers dispose of items at a local facility, the facility charges a dump fee based on the weight of your items. This fee is separate from your Lugg…
Does Lugg have referral program?Yes — refer a friend to Lugg and you'll both get $10. Find your unique referral code in the Lugg app by tapping the gift icon or going to Invite…
Why is there a pending charge from Lugg on my card?When you book a Lugg, a temporary pending charge (authorization hold) may appear on your card. This isn't a final charge, here's what it means and when it goes away.
How do I get a Lugg estimate?Get a Lugg estimate on lugg.com or in the app before you book. Enter your addresses, choose a vehicle, and see a full price breakdown — no account required.