Changing the region of an existing VPS is possible, but it is not a common action. This approach avoids accidental data loss and prevents repeated migrations or abuse.
On LumaDock, region migration is handled manually through a support request. It is treated as an exception, not a normal feature.
Once a region migration is requested and approved, the 30 day refund guarantee no longer applies.
Before requesting a region change, please read this guide carefully.
What happens during a region migration
A VPS cannot be moved live between regions. When a region migration is approved, your VPS is replaced, not transferred. A new VPS is created in the requested region and the original VPS is removed afterward. No data is copied automatically.
When region migration is allowed
Region migration is supported only in limited, one off situations.
Typical cases include selecting the wrong region at checkout or discovering after deployment that location matters for latency or regulatory reasons.
It is not intended for testing regions or moving the same VPS repeatedly. Requests that appear abusive will not be approved.
Equivalent VPS requirement
Region migration works only for an equivalent VPS. The replacement VPS will keep the same:
product type
CPU, RAM and storage allocation
OS/application template
You are not changing the setup during a region migration. If you want to upgrade your resources, please refer to the VPS upgrade guide.
What happens to your data
Data does not move automatically between regions.
Once the migration is completed, the original VPS is permanently deleted. All data on that server is erased and cannot be recovered. There is no rollback or undo option.
This is why platform backups are not sufficient for region migration. Backups created inside the LumaDock platform are tied to the VPS. When the VPS is deleted, those backups are deleted as well.
You must create an external backup before requesting migration. This can be a local download, an external storage service, or another server you control.
What to do before opening a ticket
Before you request a region migration, create an external backup of all important data from your VPS.
Make sure you have copies of:
files and application data
databases
configuration stored only on the VPS
Platform backups and snapshots are not sufficient, as they are removed together with the VPS.
How to request a region migration
After backups are complete, open a support ticket from your client area. In the ticket, clearly state:
the region you want to migrate to
the reason you want to migrate
You do not need to choose an OS or template. The replacement VPS will use the same setup as the original.
Our team will review the request and confirm if it can proceed.
What happens after approval
Once approved, a new VPS is provisioned in the requested region with the same specifications and setup. Standard provisioning time applies and can vary based on VPS size and installation time. When the new VPS is ready, the original VPS is deleted.
You will then receive a new product information email with login details for the new server.