Please note that this information only applies with Lunar Business in Denmark.
As a business customer, you do not have the option to cancel your purchase of a Business subscription. If you wish to terminate your contractual relationship with us, you can do so in writing by email or via our chat function in the app.
The payment for your subscription is prepaid and is non-refundable upon termination.
If you have chosen an annual payment of your subscription, your customer relationship will end at the end of the current subscription period. Lunar must have received the request for termination at least 10 business days before the next subscription payment.
If you have chosen a monthly payment, you have one of the following notice periods:
If you have been a customer for less than a year = current month + 3 months
If you have been a customer for more than a year = current month + 1 month
When you terminate your contractual relationship, you also terminate the terms of use for Lunar Business. Therefore, you will no longer have access to your Business accounts. This applies to all independent customer agreements and other agreements you have made with our partners in Lunar Business.
If you are also a private customer in Lunar, your agreements and conditions for your private accounts will continue regardless of your termination of Lunar Business.