When we request collaborator access to your store, you’ll get an email from Shopify. Open the email and click Approve Request to give us limited access.
If you don’t see the email, you can approve the request from your Shopify admin:
Go to Settings in your Shopify admin.
Click Users and permissions.
Look for pending collaborator requests and approve the one from us.
If you have any trouble, let us know and we’ll be happy to help.