Troubleshooting
Fix common issues like fees not appearing, POS conflicts, setup errors or questions about data and security.
Why does the page refresh when I add a product to the cart with Magical Fees?Magical Fees
Can I display fees as part of taxes at checkout with Magical Fees?Magical Fees
POS app shows “loading” or doesn’t apply fees in Magical FeesMagical Fees
What data do you access with Magical Fees?Magical Fees
How to check if the Magical Fees app embed block is properly activatedMagical Fees
Will uninstalling Magical Fees delete my fee settings or rules?Magical Fees
Known theme or app conflicts that prevent Magical Fees from workingMagical Fees
How to check if your product matches the fee conditions with Magical FeesMagical Fees
Why do fees sometimes disappear from the checkout with Magical Fees?Magical Fees
I am not seeing the expected fees when I add a product to the cart with Magical FeesMagical Fees
Why aren’t fees showing in the cart with Magical Fees?Magical Fees
Why aren’t fees showing in the cart drawer with Magical Fees?Magical Fees
I created my fee using Magical Fees. Why isn’t it adding to the order?Magical Fees
What happens to my data if I uninstall Magical FeesMagical Fees
Can I hide fees from showing on my online store with Magical Fees?Magical Fees
Is an accepted offer a guaranteed sale wth Make an Offer?Make an Offer
How can I avoid having to deal with low-ball offers with Make an Offer?Make an Offer
How to automatically close or cancel offers when a product is sold out with Make an OfferMake an Offer
Can I set a maximum quantity for customer offers with Make an Offer?Make an Offer
How long do customers have to wait before making a new offer after receiving a counter offer with Make an Offer?Make an Offer
Do merchants receive email notifications about offers with Make an Offer?Make an Offer
What email are merchant notifications sent to with Make an Offer?Make an Offer
Are merchant email notifications editable with Make an Offer?Make an Offer
Can customers add multiple offers to their cart in one transaction with Make an Offer?Make an Offer
Why am I seeing "Something went wrong. Please try again." when I try to counter an offer with Make an Offer?Make an Offer
Why is the Make an Offer button not visible?Make an Offer
I updated the theme and the Make an Offer button does not appear
Why Aren’t My Customers Receiving Offer Emails with Make an Offer?Make an Offer
Why am I receiving $0 balance orders with only a service fee with Make an Offer?Make an Offer
How can I confirm that customers are receiving emails with Make an Offer?Make an Offer
Can I unarchive an offer with Make an Offer?Make an Offer
Why was an additional discount applied after accepting an offer with Make an Offer?Make an Offer
How to Customize the Position of the Make an Offer ButtonMake an Offer
What data do you access when I use Magical Fields?Magical Fields
Will uninstalling Magical Fields delete my field groups?Magical Fields
What happens to my data if I uninstall Magical FieldsMagical Fields
What data do you access when I use Address Ninja?Address Ninja
What if I cannot activate the fields app block with Magical Fields?Magical Fields
How to Hide Order Fees from Product Listing Pages with Magical FeesMagical Fees
I just installed Address Ninja, but addresses are not being validated. Why is that?Address Ninja
How can I show only active products when using SEO Doctor?SEO Doctor
Not all my products are synced and the app seems to be stuck with SEO Doctor.SEO Doctor
How long does it take for Autopilot to update my products with SEO Doctor?SEO Doctor
How long does it take to sync my products with SEO Doctor?SEO Doctor
Why are my pages not being indexed by Google after using SEO Doctor?SEO Doctor
I see strange characters after saving my meta title or description with SEO Doctor. How do I remove them?SEO Doctor
Is there a limit on the number of fees I can create with Magical Fees?Magical Fees
Why are order percentage fees applied to the entire order, including taxes and shipping with Magical Fees?Magical Fees
How to accept a collaborator requestMagical Apps
How do I send a collaborator request code?Magical Apps
Why Is the Regular Add to Cart Button Still Showing on Preorder Products with Magical Preorder?Magical Preorder
Why Does the Preorder Button Just Keep Spinning with Magical Preorder?Magical Preorder
Why Does the Preorder Badge Show When Only One Variant Is on Preorder?Magical Preorder
Why Aren’t My Preorder, Notify Me, or Back In Stock Settings Showing on My Product Pages with Preorder Pro + Back in Stock?Magical Preorder
Why Aren’t My New Products Showing Up in the App with Preorder Pro + Back in Stock?Magical Preorder
My Cart Shows Empty with the Preorder Pro + Back in Stock App, Even When Preorder Is Toggled OnMagical Preorder
Why Does the Badge Say “Pre-Order” When I Marked the Variant as “Coming Soon” with Preorder Pro + Back in Stock?Magical Preorder
Why Aren’t My Collection Badges Showing Properly with Preorder Pro + Back in Stock?Magical Preorder
Why Isn’t the Availability Date Showing on My Website with Preorder Pro + Back in Stock?Magical Preorder
Why Aren’t My Mixed Cart or Pop-Up Alerts Showing on My Website with Preorder Pro + Back in Stock?Magical Preorder
Can I Set an End Date with Preorder Pro + Back in Stock So That My “Pre-Order” Product Automatically Stops Being Displayed?Magical Preorder
Can I Automatically Turn On the “Notify Me” Option for All Out-of-Stock Products with Preorder Pro + Back in Stock?Magical Preorder
How Can I Notify Customers That a Product Is Back in Stock If I Have the “Notify Me” Feature Active with Preorder Pro + Back in Stock?Magical Preorder
How Do I Efficiently Filter Through Thousands of Products Without Relying Only on the Search Bar with Preorder Pro + Back in Stock?Magical Preorder