Troubleshooting
Fix common issues like fees not appearing, POS conflicts, setup errors or questions about data and security.
By Kyle and 4 others5 authors67 articles
- Why does the page refresh when I add a product to the cart with Magical Fees?Magical Fees
- Can I display fees as part of taxes at checkout with Magical Fees?Magical Fees
- POS app shows “loading” or doesn’t apply fees in Magical FeesMagical Fees
- What data do you access with Magical Fees?Magical Fees
- Will uninstalling Magical Fees delete my fee settings or rules?Magical Fees
- Known theme or app conflicts that prevent Magical Fees from workingMagical Fees
- How to check if your product matches the fee conditions with Magical FeesMagical Fees
- I am not seeing the expected fees when I add a product to the cart with Magical FeesMagical Fees
- Why aren’t fees showing in the cart with Magical Fees?Magical Fees
- Why aren’t fees showing in the cart drawer with Magical Fees?Magical Fees
- I created my fee using Magical Fees. Why isn’t it adding to the order?Magical Fees
- What happens to my data if I uninstall Magical FeesMagical Fees
- Can I hide fees from showing on my online store with Magical Fees?Magical Fees
- Is an accepted offer a guaranteed sale wth Make an Offer?Make an Offer
- How can I avoid having to deal with low-ball offers with Make an Offer?Make an Offer
- How to automatically close or cancel offers when a product is sold out with Make an OfferMake an Offer
- Can I set a maximum quantity for customer offers with Make an Offer?Make an Offer
- How long do customers have to wait before making a new offer after receiving a counter offer with Make an Offer?Make an Offer
- Do merchants receive email notifications about offers with Make an Offer?Make an Offer
- What email are merchant notifications sent to with Make an Offer?Make an Offer
- Are merchant email notifications editable with Make an Offer?Make an Offer
- Can customers add multiple offers to their cart in one transaction with Make an Offer?Make an Offer
- Why am I seeing "Something went wrong. Please try again." when I try to counter an offer with Make an Offer?Make an Offer
- Why is the Make an Offer button not visible?Make an Offer
- I updated the theme and the Make an Offer button does not appear
- Why Aren’t My Customers Receiving Offer Emails with Make an Offer?Make an Offer
- Why am I receiving $0 balance orders with only a service fee with Make an Offer?Make an Offer
- How can I confirm that customers are receiving emails with Make an Offer?Make an Offer
- Can I unarchive an offer with Make an Offer?Make an Offer
- Why was an additional discount applied after accepting an offer with Make an Offer?Make an Offer
- How to Customize the Position of the Make an Offer ButtonMake an Offer
- What data do you access when I use Magical Fields?Magical Fields
- Will uninstalling Magical Fields delete my field groups?Magical Fields
- What happens to my data if I uninstall Magical FieldsMagical Fields
- What data do you access when I use Address Ninja?Address Ninja
- What if I cannot activate the fields app block with Magical Fields?Magical Fields
- How to Hide Order Fees from Product Listing Pages with Magical FeesMagical Fees
- I just installed Address Ninja, but addresses are not being validated. Why is that?Address Ninja
- How can I show only active products when using SEO Doctor?SEO Doctor
- Not all my products are synced and the app seems to be stuck with SEO Doctor.SEO Doctor
- How long does it take for Autopilot to update my products with SEO Doctor?SEO Doctor
- How long does it take to sync my products with SEO Doctor?SEO Doctor
- Why are my pages not being indexed by Google after using SEO Doctor?SEO Doctor
- I see strange characters after saving my meta title or description with SEO Doctor. How do I remove them?SEO Doctor
- Is there a limit on the number of fees I can create with Magical Fees?Magical Fees
- Why are order percentage fees applied to the entire order, including taxes and shipping with Magical Fees?Magical Fees
- How do I send a collaborator request code?Magical Apps
- Why Is the Regular Add to Cart Button Still Showing on Preorder Products with Magical Preorder?Magical Preorder
- Why Does the Preorder Button Just Keep Spinning with Magical Preorder?Magical Preorder
- Why Does the Preorder Badge Show When Only One Variant Is on Preorder?Magical Preorder
- Why Aren’t My Preorder, Notify Me, or Back In Stock Settings Showing on My Product Pages with Preorder Pro + Back in Stock?Magical Preorder
- Why Aren’t My New Products Showing Up in the App with Preorder Pro + Back in Stock?Magical Preorder
- My Cart Shows Empty with the Preorder Pro + Back in Stock App, Even When Preorder Is Toggled OnMagical Preorder
- Why Does the Badge Say “Pre-Order” When I Marked the Variant as “Coming Soon” with Preorder Pro + Back in Stock?Magical Preorder
- Why Aren’t My Collection Badges Showing Properly with Preorder Pro + Back in Stock?Magical Preorder
- Why Isn’t the Availability Date Showing on My Website with Preorder Pro + Back in Stock?Magical Preorder
- Why Aren’t My Mixed Cart or Pop-Up Alerts Showing on My Website with Preorder Pro + Back in Stock?Magical Preorder
- Can I Set an End Date with Preorder Pro + Back in Stock So That My “Pre-Order” Product Automatically Stops Being Displayed?Magical Preorder
- Can I Automatically Turn On the “Notify Me” Option for All Out-of-Stock Products with Preorder Pro + Back in Stock?Magical Preorder
- How Can I Notify Customers That a Product Is Back in Stock If I Have the “Notify Me” Feature Active with Preorder Pro + Back in Stock?Magical Preorder
- How Do I Efficiently Filter Through Thousands of Products Without Relying Only on the Search Bar with Preorder Pro + Back in Stock?Magical Preorder
- How to delete the Fee metaobject definition with Magical FeesMagical Fees
- Why do I get a message saying fees are missing at the checkout?Magical Fees
- Why aren't fees applying to Custom Sale products in POS?Magical Fees
- Why do I get an Unavailable product message at the checkout?Magical Fees
- Why do I get a message saying the store isn't accepting orders at the checkout?Magical Vacations
- Why is there a price warning on my offer request?Make an Offer