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Help Queue: See Which Pupils Need Support in Real Time

The Help Queue makes it easy for you to see which pupils need assistance while working on their assignments.

Joe Franck avatar
Written by Joe Franck
Updated this week

Where to Find the Help Queue

You’ll find the Help Queue in the top-right corner of your screen under the Assignment tab. Look for the icon of a hand being raised.

How It Works

  • When a pupil asks for help, a red circle with a number will appear over the icon.

  • The number tells you how many pupils are currently requesting assistance.

Click the icon to view:

  • The names of pupils who need help

  • The assignment and specific problem they’re working on

Responding to a pupil

Click Show next to a pupil's name to jump directly to their problem. From there, you can:
👀 View their submitted solutions or answers so far
💬 Provide support and guidance right when they need it

What Pupils See

When pupils request help, they’ll see confirmation on their screen, so they know their teacher is aware and ready to assist.

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