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Collaborate on emails with your team

Collaborate on customer conversations, assign ownership, and keep everyone on the same page directly from the inbox.

Written by Julia

ℹ️ Before you start: To collaborate on emails, you'll need a shared inbox.

👉 How do I set up a shared inbox?

💡 Good to know: Team members using Mailbutler with the same company email address are automatically added as collaborators, allowing them to assign emails and share information.

Assign emails

Assign emails to teammates to clarify ownership and ensure conversations are handled by the right person.
​👉 How do I assign emails?

See teammate activity

See your teammates' live activity directly in the inbox to understand who is currently viewing or working on an email.
​👉 How do I view the live status of my collaborators?

Add & share notes

Add internal notes to share context and important information with your team.

👉 How do I add Notes to my emails?

Add & share tasks

Turn emails into actionable tasks and assign them to the appropriate team member.

👉 How do I add Tasks to my emails?

Tag emails

Add tags to categorize emails and make them easier for your team to identify.

How do I add Tags?

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