Maildoso manages all DNS records directly, so you do not need to make changes on your own.
As we operate as our own ESP and use our own SMTP infrastructure, all MX records remain under our control and cannot be edited externally.
We also do not allow the addition of CNAME records or any other third-party DNS records, as these may introduce external dependencies that can negatively affect our infrastructure. For example, open-rate tracking links from third-party tools have previously been blacklisted, which could also put our domains and infrastructure at risk.
Although a third-party link may not currently appear on a blacklist, there is no long-term guarantee. Because of this, we do not take the risk of compromising our domains or infrastructure.
As a result:
We cannot guarantee deliverability if third-party DNS modifications are introduced
We cannot offer blacklist-related compensation in such cases
Why we don't make DNS or DMARC changes on request
This applies to any DNS record or tag, including DMARC policy — we don't make changes to our managed DNS on a per-request basis. We've tested a wide range of DNS/DMARC configurations and combinations on our infrastructure, and the setup we run today is the one that currently gives the best inbox placement. Opening it up per-account, or changing it on request, doesn't improve deliverability and introduces risk of unknown errors across the shared infrastructure other customers rely on too. Custom DNS isn't on our roadmap right now — we'd rather be upfront about that than leave it open-ended. If that changes in the future, we'll make note of it and roll it out.
What we do instead is monitor reputation proactively: if one of your domains lands on a blacklist that's actually causing real deliverability or spam issues — not just a checker-tool false positive, see SURBL Listings and Deliverability Impact — our internal monitoring flags it and we investigate directly rather than waiting for you to report it. For high-volume accounts, we may set up a dedicated Slack channel with your team for faster turnaround on issues like this — ask your account contact if that's available for your account.
We already provide built-in Global Custom Domain Tracking, which is enabled by default on your account.
Please also note that open-rate tracking is generally not recommended from a deliverability standpoint.
What you do control: the nameservers at your registrar. To connect a domain, set only our 2 nameservers there — nothing else. Leftover/extra nameservers, or none at all, will block DNS generation and the mailboxes will not work. The only DNS-related action on your side is keeping our 2 nameservers (and nothing else) set at the registrar.
How to Update Nameservers in GoDaddy for Maildoso and Handle DNS Propagation Delays
When setting up your domain for Maildoso, updating nameservers in GoDaddy is a crucial step. This guide provides step-by-step instructions and explains what to expect during the DNS propagation process. If your domain is registered with Squarespace, Spaceship, or another registrar, see Connecting your domain from Squarespace, Spaceship, or another registrar instead.
Step-by-Step Guide to Update Nameservers in GoDaddy
Follow these steps to update your nameservers in GoDaddy:
Log in to Your GoDaddy Account: Access your account at GoDaddy.
Navigate to Domains: Go to My Products and click Manage All under the Domains section.
Select Your Domain: Choose the domain you want to configure.
Access DNS Settings: Click on DNS or Manage DNS.
Change Nameservers: In the Nameservers section, click Change.
Enter Custom Nameservers: Select the option to "Enter my own nameservers."
Input Provided Nameservers: Enter the nameservers provided by Maildoso (e.g.,
ns1.yourprovider.comandns2.yourprovider.com).Save Changes: Confirm and save your changes.
Wait for DNS Propagation: The changes may take anywhere from a few minutes to 24–48 hours to propagate globally.
Understanding DNS Propagation and Domain Activation
After updating your nameservers, your domain may not show as "Active" immediately. This delay is due to DNS propagation, which can take several hours to complete. During this time:
No Action is Required: The system will automatically verify the changes once propagation is complete.
Check Back Later: If your domain still does not show as "Active" after 24 hours, you may want to recheck the nameserver settings or contact support for assistance. See Domain status glossary: what your domain's status means for what each status you might see along the way means.
Key Notes
Ensure you have the correct nameservers provided by Maildoso before making changes.
DNS propagation times vary depending on your domain registrar and global DNS updates.
Patience is key during the propagation period; avoid making repeated changes as this can reset the propagation process.
Thank you for your understanding.