Maildoso manages all DNS records directly, so you do not need to make changes on your own.
As we operate as our own ESP and use our own SMTP infrastructure, all MX records remain under our control and cannot be edited externally.
We also do not allow the addition of CNAME records or any other third-party DNS records, as these may introduce external dependencies that can negatively affect our infrastructure. For example, open-rate tracking links from third-party tools have previously been blacklisted, which could also put our domains and infrastructure at risk.
Although a third-party link may not currently appear on a blacklist, there is no long-term guarantee. Because of this, we do not take the risk of compromising our domains or infrastructure.
As a result:
We cannot guarantee deliverability if third-party DNS modifications are introduced
We cannot offer blacklist-related compensation in such cases
We already provide built-in Global Custom Domain Tracking, which is enabled by default on your account.
Please also note that open-rate tracking is generally not recommended from a deliverability standpoint.
What you do control: the nameservers at your registrar. To connect a domain, set only our 2 nameservers there — nothing else. Leftover/extra nameservers, or none at all, will block DNS generation and the mailboxes will not work. The only DNS-related action on your side is keeping our 2 nameservers (and nothing else) set at the registrar.
How to Update Nameservers in GoDaddy for Maildoso and Handle DNS Propagation Delays
When setting up your domain for Maildoso, updating nameservers in GoDaddy is a crucial step. This guide provides step-by-step instructions and explains what to expect during the DNS propagation process.
Step-by-Step Guide to Update Nameservers in GoDaddy
Follow these steps to update your nameservers in GoDaddy:
Log in to Your GoDaddy Account: Access your account at GoDaddy.
Navigate to Domains: Go to My Products and click Manage All under the Domains section.
Select Your Domain: Choose the domain you want to configure.
Access DNS Settings: Click on DNS or Manage DNS.
Change Nameservers: In the Nameservers section, click Change.
Enter Custom Nameservers: Select the option to "Enter my own nameservers."
Input Provided Nameservers: Enter the nameservers provided by Maildoso (e.g.,
ns1.yourprovider.comandns2.yourprovider.com).Save Changes: Confirm and save your changes.
Wait for DNS Propagation: The changes may take anywhere from a few minutes to 24–48 hours to propagate globally.
Understanding DNS Propagation and Domain Activation
After updating your nameservers, your domain may not show as "Active" immediately. This delay is due to DNS propagation, which can take several hours to complete. During this time:
No Action is Required: The system will automatically verify the changes once propagation is complete.
Check Back Later: If your domain still does not show as "Active" after 24 hours, you may want to recheck the nameserver settings or contact support for assistance.
Key Notes
Ensure you have the correct nameservers provided by Maildoso before making changes.
DNS propagation times vary depending on your domain registrar and global DNS updates.
Patience is key during the propagation period; avoid making repeated changes as this can reset the propagation process.
Thank you for your understanding.