Your Domains page shows a status for each domain as it moves through setup. This is a quick reference across all the statuses you might see — for full detail on nameserver-related statuses specifically, see our "NS Not Set" guide.
Setup statuses
Pending — the domain purchase or connection has started but provisioning hasn't finished yet. New domains typically need a short window after purchase before nameservers, DNS records, and mailboxes can be created. If a domain stays Pending for more than 24 hours, contact us with the domain name.
NS Not Set / Awaiting NS — the domain isn't yet pointed at Maildoso's nameservers. If you registered through Maildoso, this resolves automatically. If you brought your own domain, you need to add the two nameservers we generate to your registrar within 24 hours. See the full guide linked above.
NS Processing — we've detected a nameserver change and are finishing activation. This usually completes within about 2 hours, and up to 24 hours for full propagation.
NS Expired — the 24-hour window to set nameservers passed before they were added at your registrar. Regenerate a fresh set of nameservers from the Domains page (or via API) and add those instead — this is self-service and doesn't require re-purchasing the domain.
Active — the domain is fully set up and ready for mailboxes and sending.
Failed — the registration or connection attempt didn't complete, often due to a registrar-side error (for example, a duplicate order or a registrar rejecting the request). Contact us with the domain name and we'll investigate or retry.
DNS_ERROR — Maildoso detected an inconsistency between the DNS records we expect for this domain and what's actually published (for example, after a registrar-side change or a renewal). This is different from "NS Not Set" — the domain is pointed at our nameservers, but a record isn't resolving as expected. Avoid making further DNS changes yourself and contact us with the domain name; in most cases we can correct this from our side.
Manually Disabled — the domain was intentionally deactivated, usually at your request or due to a policy/compliance issue. Contact us if you believe this was done in error.
A note on renewals
If a domain that was previously Active drops back into one of the statuses above shortly after its renewal date, don't remove or re-add nameservers at your registrar — they should already be correct from before the renewal, and touching them can restart the process. Give it up to 24 hours, then contact us with the domain name and approximate renewal date if it's still stuck.
Still not sure what you're seeing?
Statuses can vary slightly depending on how a domain was added (registered through Maildoso vs. brought from elsewhere). If your domain's status isn't covered here, or the guidance above doesn't resolve it, contact support with the domain name and we'll take a look.