The Monitor shows every Shopify order with the status of its documents in Oblio, in real time. If a document wasn't created, you see it here, see why, and fix it without leaving Shopify.

Your numbers at the top

Successfully generated: how many documents the app created, in total and today. Saved time so far: how much manual work that saved you.

Search by order ID

Type an order ID in the search field; the list filters as you type.

Part of the ID is enough. For order #344, searching 344 finds it.

Switch between views

The Monitor opens on All orders. Two quick views narrow it down:

Only successful: everything that went through
Only errors: the orders that need you

Reading the order rows

Every document of an order shows one of three states.

⚫ No document

No document was created for this order yet. Next to it you see why, for example:

Skipped by your exception: order has tag influencer. The order matched one of your Skip these orders exceptions in Settings.
Based on your trigger settings, this order hasn’t triggered any document. None of your triggers has run for it.

Generate document: opens the manual generation window, where you pick the document to create.

🟢 Success

The document was created in Oblio. The row shows its type, number and creation time. Open or download it in Oblio.

Under the document you see its email:

Email sent to …: you asked for an email for this document.
Email sending is turned off for this document in Settings. Not an error.
The order has no email address, so there was nobody to send it to.

Oblio sends the email itself when it creates the document, and doesn't tell us whether it went out. To check delivery, look in Oblio.

📷 [IMAGE: Oblio Monitor: a Success row with its email line (canvas board oblio-MonitorOrders, order #23245)]

🔴 Error

The document wasn't created. This is almost never a problem with your data or the app: usually one small setting on your side fixes it, and the row tells you which one: Why it failed and How to fix, right there.

Try again: opens the manual generation window, where you can pick any document type and create it again
Send to support: opens the chat with the error log attached, so you don't have to explain anything.

🤗 We're on it. Your error log goes straight to our technical team. You always hear back from us, and we stay on it until your document is created.

Not connected yet?

Until the app is connected to your Oblio account, the Monitor shows Connect your Oblio account first instead of the orders. Click Connect now → to set up the connection.

Email notification, only when it matters

If something failed during the day, we send you a summary email with the affected orders, so you know to open the Monitor. No email means nothing to fix.

Looking up an error code

You don't need this table to fix an error: the Monitor shows the explanation and the fix on the order row. Use it to look up a code you've seen.

Error code	💬 Explanation	✅ How to fix
1-	No document was created: the app skipped this order on purpose.	Nothing to do. If you expected a document, contact us: https://makeiteasy.app/contact/
1-1	App access denied: subscription not approved or app not in development mode.	Approve the subscription to this Shopify app.
1-2	No Oblio company is selected, so there's nowhere to issue the document.	Go to the app settings and choose the company to issue documents for. If the list is empty, refresh it.
1-3	Shopify isn't connected to Oblio: the email address or API secret is missing.	Go to the app settings and connect Oblio with your email address and API secret.
1-4	The order total was 0. We don't create a document for it.	Create an order with a total above 0.
2-	Some order data needed for the document is missing.	Try creating the document by hand from the order. If it still fails, contact us: https://makeiteasy.app/contact/
3-	Something went wrong on our side while preparing the document.	Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/
3-1	The order has no customer, and a document needs one.	Add a customer to the order and try again.
4-	The call to Oblio failed. We may have sent wrong data, or the problem is on Oblio’s side.	Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/
4-1	Your Oblio company has no numbering series for this document type, so the document couldn't be created.	In Oblio, go to Setări → Documente → Serii documente and add a series for invoices and proformas. Then click “Refresh list now” in the app settings and try again.
4-4	Oblio couldn't take stock off for a product on this invoice (not enough stock, or the product, warehouse or unit didn't match), so the invoice wasn't created.	In Oblio, check that the product has stock, with the order's SKU as product code and the same unit, then create the invoice again from the order. To invoice without stock deduction, turn off “Send SKU to Oblio’s product code field + Sync stock” in the app settings. More: Stock sync in Oblio
4-400	Oblio refused the document because some of its data isn't valid.	Check the customer's billing details, that the order's VAT rates exist in Oblio (Setări → Cote TVA), that the numbering series in the app settings still exists, and that the document language is on in Oblio. If it keeps failing, send it to support.
4-401	Oblio rejected the email address or API secret.	Copy the API secret again from Oblio → Setări → Date cont (it changes whenever the Oblio password is reset), paste it into the app settings and save.
4-403	Your Oblio user can't do this for the company selected in the app settings.	Check in Oblio that your user has access to that company, or refresh the company list in the app settings and choose another one.
4-404	Oblio couldn't find a document the app referred to.	It may have been deleted in Oblio. Try creating the document again; if it keeps failing, contact us: https://makeiteasy.app/contact/
4-429	Oblio's API limit was reached.	Wait a couple of minutes and try again. If it happens often, contact us: https://makeiteasy.app/contact/

Make sure the trigger isn't 'Never' » If a document type is set to “Never” in the trigger settings, the app doesn't create it by itself. That's the setting, not a bug. You can still create it by hand from the Monitor.