Reply/Forward from the Email Module
Steps:
Navigate to the Email module.
Open the email you want to reply to or forward.
Click on:
Reply to respond to the sender.
Reply all to respond to all recipients.
Forward to send the email to a different recipient.
Compose your email.
Click Send.
Reply/Forward from the Work Order
Steps:
Open the relevant Work Order.
Go to the Email tab.
Open the email you want to reply to or forward.
Click on:
Reply
Reply all
Forward
Compose your message.
Click Send.
Tip:
All replies and forwarded emails will be automatically linked to the work order, keeping all communication centralised and easily trackable.