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10 July 2023

Introduced procedures for digital maintenance, branding for custom logos and colors, and password protection for QR access. Added persistent language settings, machine description visibility, and real-time machine updates.

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Written by George Newman
Updated this week

1. Procedures

We’ve introduced a powerful new feature called Procedures, a digital maintenance form designed to boost operational efficiency for OEMs.

Key Highlights:

  • Digital Procedure Library
    OEMs can create a structured library of maintenance procedures for each machine type.

  • Attach Resources
    Add reference images, documentation, or step-by-step instructions to each procedure for service engineers to follow.

  • Work Order Integration
    Procedures are linked directly to work orders, enabling engineers to fill them out digitally during service visits.

  • On-Site Documentation
    Engineers can upload photographic evidence and capture the signature of the facility manager as part of the procedure form.


2. Branding

To help OEMs deliver a more personalised experience to their customers, we’ve added a Branding feature that allows you to customise the appearance of your platform.

Key Highlights:

  • Custom Login Page
    Upload your company logo, set a custom colour scheme, and edit the tagline on the facility sign-in page.

  • Email Branding
    Personalise outgoing system emails with your brand elements, ensuring a consistent customer experience.


3. Enhanced Security for Facility Platform

We’ve introduced password protection for users accessing machine information via QR codes.

How It Works:

  • Users who scan a machine’s QR code will first see basic information.

  • To view detailed data, they must log in with a valid username and password.

  • This added authentication layer helps protect sensitive machine data from unauthorised access.


Improvements

  • Language Settings Persistence
    Previously, language preferences were reset upon logout. Now, once a user selects a language in the platform settings, it remains saved even after signing in again.

  • Machine Description Visibility
    Facility users can now view machine descriptions when machines are created from OEM templates — previously, this detail was missing.

  • Real-Time Machine Updates
    Machines created for a facility now appear instantly without requiring a page refresh.

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