Why are Tiers & Limits important?
Tiers help us set safe and responsible transaction limits on your Roam account. Each Tier comes with its own daily, weekly, monthly, and card-funding limits (if available).
These limits are standard across financial platforms. They protect you from unauthorized activity, help reduce fraud, and allow us to manage risk so your Roam experience stays secure and reliable.
What Tiers does Roam have?
Roam currently has Tier 1 and Tier 2 accounts.
Each Tier has specific limits that apply to transfers out of your Roam account, including:
Bank withdrawals
Roam-to-Roam transfers (BEAM)
Card funding
These limits are separate from your deposit limits.
Your account cannot exceed its daily or weekly transfer limits regardless of transaction type.
How are Tiers assigned?
Your Tier is automatically determined based on the information you provide during KYC.
Using this information, our system makes a risk-based decision and assigns you to either Tier 1 or Tier 2.
What if I want higher limits?
You can request a Tier upgrade, but approval solely depends on a compliance review.
To request an upgrade:
Ensure you have some transaction history on Roam (brand-new Tier 1 accounts can’t be upgraded immediately).
Contact us through the in-app chat.
Submit the documents requested by our compliance team—this may include proof of employment, proof of address, or other supporting information.
Once your documents are reviewed, our compliance team will determine whether your account qualifies for Tier 2.
How do I view my limits?
On your Roam app homepage, scroll down to the Limits section → View all limits to see your current limits.