Anyone or any device that downloads the scanner app can help scan ID cards by using the Join Live Session feature.
A coach must be present to allow volunteers or use additional devices to help scan ID cards.
Devices need WiFi or cellular service to get devices to join the live session but not to scan ID cards.
View video instructions here or written instructions below.
Video: Coach Instructions:
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NOTE: When everyone is done scanning, all devices need to click Stop Live Scanning, Finish and Sync, and wait for the green check mark.
Written: Coach Instructions
On the main device, log into your account on the mobile app.
Locate your Run club, and click Run.
Select the Track/Activity, click Run
Tap Start Live Scanning.
After the 5-second countdown, tap the QR Code in the right corner of the scanning window to allow volunteers to scan and join.
Select Track/Activity | Start Session, Tap QR Code | Volunteers Scan QR to Join |
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Written: Volunteer or Additional Device Instructions:
Download the mobile app
Click Join Live Session
Scan the QR code shared on the Coach's device
Begin scanning after the 5-second countdown
NOTE: When everyone is done scanning, all devices need to click Stop Live Scanning, Finish and Sync, and wait for the green check mark.
Troubleshooting the Join Live Session Feature
Note: WiFi or cellular data is required while the main device is sharing the QR code and the additional devices are scanning the Join Live QR code. After the devices are joined, you don't need WiFi to scan ID cards.
If you receive an "Invalid Token" error message follow these steps to be successful:
Join Live Session Token Expired:This error message occurs on the device that is trying to Join a Live session.
It is caused by not having WiFi or cellular service when trying to join on that device.
As well as a false message at times.
The coach who started the initial session will:
The device that is trying to Join a Live Session will:
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