If your scans fail to sync, these can be resubmitted.

Best practice to prevent failed or lost scans:

Make sure you keep the scanner app up-to-date.
1. Set your apps to automatically update.
Keep your device software up to date.
If you receive a failed sync, do not delete or uninstall the app. This clears your log history and those scans will be lost.
If you don't have WiFI when you are done scanning, always click Stop and Finish and Sync to store those scans on that device in the log history until you can resubmit with WiFi.

How do I resubmit a failed sync?

If this device started the Live Session,

once the device has WiFi:

*If the device Joined a Live Session, open the Log History on the Log In page of the scanner app to click resubmit.

This error message occurred because you need to update the DEVICE software.

Instructions if this device STARTED the LIVE Session:

Instructions if this device JOIN A LIVE SESSION.

Did you log in to your account?
1. Yes
  1. Did you Start a Live session?
    Yes. You will find the log history on the tracks/activity page of the scanner app.
  2. Or did you Join an Ongoing Activity?
    Yes. You will find the log history on the run club page of the scanner app.
2. No
  1. You will find your log history on the login page of the scanner app.

Login Page Log History	Join An Ongoing Activity Log History	Tracks & Activities Log History