Your trial box is your first taste of Marro’s fresh, high-quality meals.
Not quite convinced yet? That’s okay - your cat will be. Start with 50% off your first two boxes.
WHAT IS A TRIAL BOX?
The trial box is your cat’s chance to explore Marro and decide if we pass their taste test (spoiler: we do).
Depending on what you select at sign-up, your trial will include either a 7-day or 14-day supply of meals, featuring a mix of our five delicious recipes.
If your cat has allergies or special dietary needs, we’ll automatically exclude unsuitable recipes.
Pro tip: If chicken is among your chosen recipes, you might notice a few extra chicken pouches — it’s our most popular flavour for first-timers (and the ultimate fussy-cat favourite).
Once your box arrives, you can adjust your recipe selections anytime from your Marro account.
Payment for the trial box is processed at checkout. While contents can’t be changed or cancelled after purchase, you’ll have full flexibility to pause, skip, or reschedule future deliveries as soon as your account is active.
HOW TO ORDER YOUR TRIAL BOX
Access the Discount Link:
Click your exclusive link to automatically apply your 50% discount.Create Your Account:
Follow the prompts to set up your Marro account (required to secure your discount).Build Your Box:
Personalise your trial based on your cat’s details and preferences.Place Your Order:
Confirm your box and look forward to your delivery.
Remember — all changes must be made by 11pm, two days before your scheduled delivery date.
WHAT’S INSIDE THE TRIAL BOX?
Welcome Booklet: Tips for transitioning your cat to Marro and managing your subscription.
Menu à la Cat: A guide to our recipes, ingredients, and nutrition information.
(For the smoothest start: 3 x Chicken, 2 x Turkey, 1 x Pork, 1 x Beef. Senior cats receive Chicken & Pork only.)A Gift from Us: A complimentary Marro spork, designed to make serving simpler.
The Food (of course): Enough freshly cooked pouches for 1 or 2 weeks.
The Marro Box: More than packaging - it’s your cat’s new cardboard mansion.
WHAT HAPPENS NEXT?
When you sign up for a trial, a subscription is created automatically- but you stay in full control.
After your trial box arrives, your next delivery will be scheduled 7 or 14 days later (depending on your trial size). You can:
Change your recipes
Update your delivery date
Skip a box
Or cancel anytime
To stop your next box from being sent, cancel by 11pm, two days before your second box is due - this ensures you aren’t charged.
If you opt in, your first subscription box (the second delivery) will include a gift of your choice - check your inbox for details.
TIPS FOR FUSSY EATERS
Transitioning to new food takes time. Start with small spoonfuls of warmed food on a clean plate and temporarily remove old food options.
Most cats adjust within 3 days, but patience is key.
For multi-cat households, try separate feeding areas to keep the peace and ensure every cat gets their fair share.
FREQUENTLY ASKED QUESTIONS
Q: Why didn’t I receive the toy mouse in my trial box?
A: “Midge the Mouse” is included as a gift with your second box - your first full subscription box after the trial.
Q: Can I choose the gift included in my trial box?
A: The trial includes our standard complimentary Marro spork to ensure consistency for all new customers. You’ll be able to select a gift for your second box.
NEED HELP?
If you have any questions about your trial box, delivery, or subscription — our friendly Customer Love Team is always happy to help.
Phone: 0207 123 5808
Available Monday–Friday, 10am–5pm (excluding bank holidays)
Email: meow@marro.com
Available 7 days a week
Please note - we're not able to send single sample pouches in the post of our meals, and that's because our meals arrive chilled. To ensure they arrive in their best condition, the fewest we can send is 7 pouches. However - we're now available at Pets at Home if you wanted to give us a try, with no commitment. Find our locations here.
Ready to give Marro a try? Click here to start your Fresh journey.