Our warmest welcome to you and your beloved cat as you join our fine dining experience with your Marro trial box. You may be curious as to what this entails. Well then, let’s see, shall we?
What is a trial box?
The trial box will be your first batch of meals from us. It’s a chance for your cat to give Marro a taste and see if it’s up to scratch (spoiler alert: they’ll love it). Think of it like a sample selection of tasty dinners. Now, depending on your answers to the questions, you'll either receive a 7-day trial, enough food for a week-long banquet.
During sign up you will be able to pick which of our five flavoursome recipes your cat wants to try out. If your cat doesn't have any allergies or health concerns, they can become our discerning critic with a Marro tasting panel! Allow them to savour each flavour and find their favourites. Of course, if your cat has a refined palate, sticking with what they love right from the start might be the way to go. Down the line, you can always tweak your selections for upcoming deliveries.
Important update: Payment for your Marro trial box will be processed upon completion of the sign-up process. Please be aware that once payment is processed, we are unable to cancel or modify the contents of the first box. After receiving the trial box, you have the flexibility to pause or postpone subsequent deliveries as required.
What awaits you in your trial box?
An informative Welcome pack: providing tips on transitioning your cat to Marro, along with important subscription information.
Our Marro multi-purpose spork: your versatile dining utensil.
Build-A-Box feature: Our Marro box transforms into your cat’s mini mansion where they can lounge in lavish luxury.
Discover our Menu à la Cat: a recipe card detailing all the ingredients and a complete nutritional breakdown of your selected recipes.
What happens next?
Once your trial box arrives, you're in charge of your cat's culinary journey. At least that's what we like to tell ourselves— we both know who's really calling the shots… Whether it's changing deliveries or swapping recipes, get in touch and we can make any changes you need, the control is in your hands… or their claws.
Your next delivery will automatically be sent out, 7 or 14 days post-trial (depending on your initial choice).*
If you’re not quite ready to commit or fancy a bit more time to decide? Not to worry. Our subscription is as flexible as your acrocat, letting you pause or postpone deliveries as you wish.
If you need to change recipes, just give Customer Love a buzz before the deadline, and they'll spring into action pronto!
Please note, the deadline to cancel or tweak a box is 11pm two days before delivery. Once that ship sails, we're as helpless as a mouse in a cat cafe.
Disclaimer - We don't offer individual pouch samples - the trial box will cover all the tasty flavours which we believe is the best way to decide.