ProDispatch | Slack vs. SMS

Choosing the right messaging option for your agents can enhance efficiency with lead notifications. Here’s a breakdown of each option:

Slack-Based Communication	SMS-Based Communication
Notifications are sent via the Slack app, accessible on mobile and desktop devices. Agents should download Slack on both mobile and desktop for easy access. Instant access to notifications across devices, improving lead response times.	Agents receive a text message with a lead-claim link, redirecting to their available leads page in FUB. Upon the first login, agents enter a code sent to their device, which is valid for 30 days on that device. The link prompts agents to log in with their FUB email, then redirects them to available leads.