ProDispatch
Learn how to configure and use your ProDispatch
ProDispatch Set Up and Troubleshooting
Initial configuration steps for setup and commonly used troubleshooting.
ProDispatch ConfigurationLearn how to set up your ProDispatch lead handout router and configure your agents.
How To Locate and Adjust Slack Owners & AdminsIdentify and update Slack owners to help configure the ProDispatch feature when using Slack for agent messaging.
My Agent Is Not Getting Notified About ProDispatch Lead Handouts in Slack, Why?Helpful troubleshooting steps to take when you have an agent that reports they have not received lead handout notifications in Slack
ProDispatch Routing Form
A clear and concise overview of how to understand and use the ProDispatch form to efficiently assign appointments to agents.
ProDispatch FormAdvanced ProDispatch appointment handout and routing controls.
ProDispatch Reporting
Overview and breakdown of ProDispatch Reporting
ProDispatch Reporting Breakdown
ProDispatch Handout Reporting OverviewMonitor real-time updates on the leads offered to each agent and their corresponding claims.