Invoices
Overdue Payments Schedule and Late Fees
Post-COVID Supplier Expectations
In the post-COVID era, many third-party suppliers require timely deposit payments to secure reservations. Some costs are time-sensitive, making prompt payments essential.
We understand that gathering passenger data and payments can be challenging. Our team is here to support you. If you encounter difficulties meeting a deadline, please contact us as soon as possible. Clear communication between us, your students, and their parents can help avoid the need for late payment fees.
Our Approach
Early Invoicing: We issue invoices approximately 4 weeks in advance, giving you ample time to prepare and settle payments.
Friendly Reminders: If any balance remains outstanding, we’ll send timely reminders to assist you.
Due Dates and Actions
Deadline | Action Required | Impact of Missed Deadline |
Deposit & Nominal Role Deadline | Deadline outlined in your proposal. | Failure to meet this deadline may invalidate the price and package in your proposal. We reserve the right to re-price the package, which may result in increased pricing and changes in availability. |
6 Months Before Departure | Payment required. | Failure to pay within 21 days post-due date will incur a 2% late payment surcharge on the invoice. Repeated non-payment may lead to trip cancellation. |
12 Weeks Before Departure | Final payment required. | Same terms as above apply. |
Contact Us
If you have any questions or concerns, please don’t hesitate to get in touch with us. We’re here to help:
Email: hello@maxski.com
Phone: +44 (0)1937 558822
Let us know how we can support you to make your trip a success!
Payment Schedule
To secure your booking, payments are required as follows:
Deposit Invoice: Due immediately to confirm your booking.
50% of Outstanding Balance: Due 6 months before departure.
Remaining Balance: Due 3 months before departure.
Please check your Proposal document for clarification on your payment schedule. You will find a copy on your SLIC page.
Extras and Adjustments
If you wish to add extras to your booking, such as excursions or upgrades, speak to your Tour Coordinator for assistance.
Amending Your Booking
Making Changes
If you need to modify your booking after receiving a confirmation invoice, the lead name must inform us in writing (via email) as soon as possible.
The effective date of any change is when we receive written notification.
While we will do our best to accommodate changes, they may not always be possible.
Fees and Conditions
Additional Costs: Any extra costs incurred (e.g., from suppliers) will apply.
Timing Matters: Costs for changes typically increase as the departure date approaches, so notify us early.
Limitations
Certain elements (e.g., flights, transfers, excursions) may be non-changeable, and cancellations may incur up to 100% of the cost for those elements.
Adjustments Due to Fewer People
If the number of people in your booking decreases:
The total price will be recalculated, which may increase the price per remaining person. Please consult our minimum number policy for full details.
Cancellation fees will apply to the individuals who cancel.
If discounts or concessions depend on group size, these may also be adjusted.
Cancelling
How to Cancel
The lead name must notify us in writing (via email) to cancel a booking. The effective date of cancellation is when we receive written notification.
Cancellation Charges
The following charges apply based on the time before departure:
Notice Period | Cancellation Charge |
More than 84 days | Deposit only |
Less than 84 days | 100% of total cost |
If the cancellation charge is less than the deposit amount, the deposit will still be charged.
Insurance and Refunds
If your cancellation is covered by your insurance, you may be able to reclaim some or all charges.
For flight-inclusive bookings, cancellation charges by airlines often amount to the full cost of the flight(s).
Some elements of your booking (e.g., transfers, excursions, upgrades) may also be non-refundable.
Transferring a Booking
You can transfer your booking to another person who meets all booking conditions.
Notify us in writing as soon as possible, no later than 7 days before departure.
Both the original and new person will be responsible for all associated costs.
Flights: Most airlines do not allow name changes after tickets are issued, and you may need to pay for a new flight.
Need Help?
If you have questions about your invoice, payment schedule, or booking changes, please speak to your Tour Coordinator. Our team is here to support you every step of the way.