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How Real-Time Sync Works in Maxly

Updated this week

Maxly keeps your notes, updates, and encounter data aligned across devices in real time, so you always work from the latest version.


What Real-Time Sync Means in Maxly

When you create, edit, or update content in Maxly, those changes are reflected almost instantly across your connected devices and sessions.

That includes:
- Notes and encounter content
- Documentation edits
- Structured fields and updates inside a patient workflow
- Session progress as documentation is being built

You do not need to refresh, manually re-upload, or wait for batch syncing.


Why This Matters for Veterinary Workflows

Clinical documentation often starts in one place and finishes in another.

For example:
- A veterinarian records or creates notes on mobile between appointments
- Minutes later, they continue charting on their main computer where the PIMS is open
- The latest note content is already there, ready for review and finalization

This reduces duplicate work, lowers the chance of missed details, and helps keep documentation current throughout the day.


Key Benefits

  • Cross-device continuity -- Start on mobile, continue on desktop, and pick up exactly where you left off.

  • Immediate visibility -- Updates appear in near real time, so you and your team see the latest information without delays.

  • Fewer version conflicts -- Maxly is designed to keep one current state of each record, reducing confusion from outdated copies.

  • Faster turnaround to PIMS workflows -- Because notes stay current across devices, it is easier to review, finalize, and transfer documentation into your practice management software.

  • Better team alignment -- When multiple users are involved, everyone works from the same up-to-date data.


How the Technology Works (High Level)

Maxly uses a modern real-time data architecture optimized for low-latency, high-reliability updates.

In practice, this means:
- Data changes are propagated as they happen, not in delayed sync batches
- Clients maintain a live connection to receive updates quickly
- The system reconciles updates to preserve a consistent, current view of your records across sessions
- Sync behavior is designed for production veterinary workflows where timeliness and data consistency matter

The result is a responsive experience where documentation stays aligned across mobile and desktop as you work.


Real-World Example

You dictate and save an encounter note on your phone after leaving an exam room.

By the time you sit at your workstation, that note and any edits are already available in Maxly, so you can review and complete documentation without repeating steps.


FAQs

Do I need to manually sync?

No. Sync is automatic.

Do updates appear on all devices?

Yes, updates are reflected across your connected sessions and devices in real time.

What if I edit on desktop after starting on mobile?

Your latest edits are synced, so your record stays current as you move between devices.


Need Help?

If you notice delayed updates or have sync questions, contact hello@maxly.vet and include:
- Device type(s)
- Time of the update
- Encounter or note name
- A short description of what you expected to see

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