Maxly needs microphone access to transcribe and generate notes. This article helps you resolve permission issues or technical issues.
Why Microphone Permissions Are Important
Maxly needs microphone access to:
Capture your patient consultations in real-time.
Transcribe veterinary terminology accurately.
Generate structured clinical notes without manual input.
If permissions aren't enabled, Maxly won't be able to transcribe, and you'll need to troubleshoot the issue.
Common Microphone Permission Issues and Fixes
Issue 1: I Didn't Allow Microphone Access During Onboarding
Revisit the Prompt: Log in at https://app.maxly.vet/en/sign-in and start a new session. Maxly will prompt you again to enable microphone access.
Manually Enable in Browser:
Chrome: Click the lock icon next to the URL, select "Site settings," and set "Microphone" to "Allow."
Safari: Go to Safari > Settings for This Website, and set "Microphone" to "Allow."
Firefox: Click the microphone icon in the address bar and select "Allow."
Test Again: Refresh the page and start a new session to confirm access.
Issue 2: I Selected "Never Allow" by Mistake
Change Browser Settings:
Chrome: Go to Settings > Privacy and Security > Site Settings > Microphone, find app.maxly.vet, and change the setting to "Allow."
Safari: Go to Safari > Settings > Websites > Microphone, find app.maxly.vet, and set to "Allow."
Firefox: Go to Settings > Privacy & Security > Permissions > Microphone > Settings, find app.maxly.vet, and allow access.
Restart Your Browser: After changing the settings, close and reopen your browser, then log in at https://app.maxly.vet/en/sign-in to test.
Issue 3: My Microphone Isn't Working Even After Allowing Access
Check Your Device:
Ensure your microphone is functional by testing it with another app (e.g., a voice recorder).
If using an external microphone, make sure it's properly connected and selected as the default input device in your system settings.
Browser Settings: Confirm your browser is using the correct microphone (e.g., in Chrome, click the three-dot menu > New Tab > Microphone, and select the correct device).
Background Noise: Test in a quiet environment, as excessive noise can interfere with transcription.
Issue 4: I'm Using a Mobile Device and Microphone Access Isn't Working
Check Device Permissions:
iOS: Go to Settings > Privacy > Microphone, and ensure Maxly (or your browser) is toggled on.
Android: Go to Settings > Apps > [Your Browser] > Permissions, and enable Microphone access.
Use a Compatible Browser: Maxly works best on Chrome, Safari, or Firefox. Ensure your browser is updated.
Restart the App: Close your browser, reopen it, and log in at https://app.maxly.vet/en/sign-in to try again.
Still Having Issues?
If your microphone still isn't working, try these steps:
Use a different device to see if the issue is device-specific.
Watch our demo video for a visual guide on enabling permissions: Watch the Maxly Demo.
Contact our support team at hello@maxly.vet for personalized assistance.
Tip: Need more help? Check out our Common Issues with Maxly and How to Fix Them article for additional troubleshooting tips.