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When does the km count sync for my connected car?

Just connected your car to Mbrella and wondering why you don't see any kilometre data yet? Don't worry! Everything is working as expected. Kilometre counts only sync after each charging session, not immediately upon connection.

Written by Zeynep
Updated over a week ago

How km count syncing works

When you connect your car to Mbrella, the platform establishes the connection with your vehicle. However, kilometre data only appears after your first charging session.

Here's what happens:

  1. You connect your car to Mbrella

  2. The connection is established successfully

  3. You charge your car for the first time (or next time after connection)

  4. After the charging session completes, the km count syncs automatically

  5. Your kilometre data now appears in Mbrella

💡 After the first sync, your km count will continue to update automatically after each subsequent charging session.

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