If your Mbrella Charge session doesn't start, there could be several reasons for this.
Here are some common issues:
Authentication Problems:
Your charging pass or app might not be properly recognized.
Ensure your Mbrella Charge account and charging pass are properly activated.
Try using both the physical charging pass and the app to see if one works.
Compatibility Issues:
The charging station might not be compatible with Mbrella Charge.
Check if the charger is listed as compatible in the Mbrella Charge app.
Technical Glitches:
There might be a temporary issue with the Mbrella Charge system.
The charging station itself might be experiencing problems.
Connection Problems:
Ensure you have a stable internet connection when using the app.
The charging station might be offline or having connectivity issues.
Payment Method Issues:
Verify that your payment method in the app is up to date and valid.
What you can do to find a solution:
Check the Charger Status:
Look for indicator lights on the charging station. Green typically means available, while red might indicate an error.
If the charger indicates an issue, it's better to reach to the customer support service of the charging station. Most charging stations have a customer support phone number or email displayed on the unit. Look for a sticker or a screen that provides contact details.
Try Alternative Methods:
If the app doesn't work, try your physical charging pass, or vice versa.
Verify Compatibility:
Double-check that the charger is compatible with Mbrella Charge in the app.
Restart the Process:
Unplug your car, wait a moment, and try again.
Try Another Charger:
If possible, try a different charging station to isolate whether the issue is with a specific charger or your account.
Check for App Updates:
Ensure you're using the latest version of the Mbrella Charge app.
Contact Support:
If problems persist, use the in-app support chat