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I didn't receive my Mbrella Charge card yet, what do I do now?
I didn't receive my Mbrella Charge card yet, what do I do now?

No worries! In this article we explain what to do when your Mbrella Charge card hasn't been delivered yet!

Manon Lambert avatar
Written by Manon Lambert
Updated over 3 months ago

First of all, a small reminder:

  • Physical card

    • When Mbrella Charge is activated for an employee, a physical charge pass is automatically ordered. The pass is typically sent to the driver's home address within 4-5 days of ordering.

  • Virtual card

    • A virtual charging pass is automatically created and available in the Mbrella Charge app.

To give the postal services in Belgium some slack, first of all we would suggest to wait a few more days. If you still haven't received your physical card a week after ordering it, you can reach out to our support team via the chat or charge.support@mbrella.eu and we will track your card down! 👀

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