First of all, a small reminder:
Physical card
When Mbrella Charge is activated for an employee, a physical charge pass is automatically ordered. The pass is typically sent to the driver's home address within 4-5 days of ordering.
Virtual card
A virtual charging pass is automatically created and available in the Mbrella Charge app.
To give the postal services in Belgium some slack, first of all we would suggest to wait a few more days. If you still haven't received your physical card a week after ordering it, you can reach out to our support team via the chat or charge.support@mbrella.eu and we will track your card down! 👀