Employees on Mbrella Charge
For employees using Mbrella Charge
By Zeynep and 1 other2 authors64 articles
- My Mbrella Charge AccountYour Mbrella account, full of key information!
- My expenses in Mbrella ChargeDiscover a detailled overview of your Mbrella charge expenses in your account!
- My employer's access to my expensesYour employer will have access to the details of your charging sessions to assure a good treatment of your expenses.
- How to charge ?Choose to use your physical pass or your Mbrella Charge app to start a charging session, based on your preferences.
- Order an Mbrella Charge passFind out what you have to do to order an Mbrella Charge pass in this article.
- When will I receive my Mbrella Charge card?Worried about when you will receive your Mbrella Charge card? Then this article will put your mind at ease?
- I haven't received my Mbrella Charge cardNo worries! In this article we explain what to do when your Mbrella Charge card hasn't been delivered yet!
- Activate my Mbrella Charge cardFollow the steps in this article to activate your physical Mbrella Charge pass.
- I can't activate my Mbrella Charge cardHaving issues with activating your Mbrella Charge pass? This article explains what could be the reason and what you should do.
- My Mbrella Charge Card doesn't workFind out what you need to do if your charge pass is not working.
- Loss of my Mbrella Charge cardLost your charging pass? Find out what you can do in this article.
- My Mbrella Charge pass has been deactivatedHas your Mbrella Charge pass been deactivated and you don't know why? Let's figure it out in this article.
- In which countries can I use my Mbrella Charge pass?In this article you find more information regarding the countries where you can use your Mbrella Charge pass.
- Settings of your Mbrella Charge AppRead this article to see which settings you can change & how.
- Why do I need to link a payment method ?This page clarifies why a payment method is requested.
- Login issues, what should I do?Read this article if you have issues with logging into the Mbrella Charge App.
- Connect my car to the Mbrella Charge AppSee the state of charge of your car and how much energy has been added during a charging session
- Map of Mbrella Charge compatible stations?
- Navigate (GPS) with the Mbrella Charge App ?The Mbrella Charge App is compatible with all major navigation apps
- Compatibility with Apple Carplay and Android Auto?It's not, but that's a very deliberate choice. Read more in this article!
- How to consult my charging history?Have a detailed overview of your charging history
- A list of car brands and models for API connectionYou can view all the brands and models Mbrella Charge supports for app-based connectivity. We link directly to the car’s own systems (or use SmartCar) to sync odometer data and…
- Start a charging session with Mbrella ChargeFind out how to start a charging session with Mbrella Charge using a physical pass or the mobile app.
- Charging via mobile app, how does it work
- My session doesn't start, what are the reasons and what should I do?If your charge session fails to start, check for authentication, compatibility, or connection issues.
- My charging session doesn’t end, what should I do?
- How can I charge my car on the stations that are not compatible with my Mbrella Charge pass?
- How long does it take for a session to start?Charging sessions with Mbrella Charge usually start right away, but app updates might be delayed.
- Can I start and stop my charging session from a distance ?Of course, but keep in mind a few things to do remote start and strop!
- I can't stop my charging session through the app.What to do when you can't stop your charging session through the app?
- Do I have to stop charging through the app or can I simply unplug my car?Unplug my cable to stop charging my car, yes you can without any risk!
- Connector 'unavailable' in the app while it's available on the physical device.Here a few tips if the connector status is 'unavailable'
- Are you connected to all the charging networks?
- My session is not visible in the charging history, why is that?
- How to add a payment method?Here's a step-by-step guide on how to add a payment method
- How to change my invoicing information?Information on how to change your invoicing information
- I can’t modify my payment method
- How does billing work?
- Cannot find the receipt or the invoice?
- Why was I charged prepayment before the charging session?
- Unable to pay an invoice
- Why my cost is under the status 'completed' and not 'validated' ?Read this article to understand the status that you're charging expense has.
- How much will I pay to charge my car at a public stations
- How much will I pay to charge my car at the office?
Find a connector identifier
Information about the charging station
- Where can I find a connector identifier - SparkiWhere to find a connector identifier for Sparki.
- Where can I find a connector identifier? - TotalEnergies (normal public charger)Where to find a connector identifier for TotalEnergies (normal public charger).
- Where can I find a connector identifier ? - Mobility Plus
- Where can I find a connector identifier ? - IonityWhere to find a connector identifier for Ionity
- Where can I find a connector identifier ? - EngieWhere to find a connector identifier for Engie
- Where can I find a connector identifier ? - TotalEnergies fast chargerWhere to find a connector identifier for TotalEnergies (fast charger)
- Where can I find a connector identifier ? - Blink charging (previously Bluecorner)Where to find a connector identifier for Blink Charging?
- The public charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
- Where can I find a connector identifier - Atlante
- Where can I find a connector identifier - ENGIE Vianeo
- Where can I find a connector identifier? - Total Energies
- Where can I find a connector identifier? - ElectraWhere to find a connector identifier for Electra.
- Where can I find a connector identifier? - DrivecoWhere to find a connector identifier for Driveco.
- Where can I find a connector identifier? - PowerdotWhere to find a connector identifier for Powerdot.
- Where can I find a connector identifier - ShellWhere to find a connector identifier for Shell.
Charging at home
charging at home for employees
- Why does my home charging session initially show a cost in the Mbrella Driver app?
- My partner or a house guest charged their car at my home charger. Will I be reimbursed?
- Do spending controls apply to home charging sessions?
- How is my home charging reimbursement calculated?
- When will I receive my home charging reimbursement?