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Charging via mobile app, how does it work
Romain Schuermans avatar
Written by Romain Schuermans
Updated over 4 months ago

It's now possible to charge your electric / hybrid vehicle from your smartphone on a number of specific compatible chargers

Please note: this feature does not replace the physical Mbrella Charge Pass

Here are 10 steps to recharge with peace of mind

  1. Open your Mbrella Charge mobile application

  2. Activate the "Remote start with app" filter

  3. Select 'Complete'

  4. Select the nearest station in the suggestions or one of the stations on the map

  5. Select your desired charging station and find the pricing information + Charger connectors

  6. Click on "Charge here" and select the corresponding connector

    For each connector displayed, you'll find a visual identifier. This identifier is used to ensure that you are recharging on the right connector. The nomenclature of this identifier varies from one recharging network to another.

    If you need help identifying the connector identifier, consult our article "Where can I find a connector identifier", which will tell you where to find the visual identifier of a connector on a recharging station.

    The following steps 6 and 7 may vary from one terminal to another.

    We advise you to follow the instructions on the charging station to start a charging session with peace of mind.

  7. Connect your cable to your vehicle

  8. Swipe on 'Swipe to start' after selecting your charger

  9. The Station then retrieves the charging data.

    There may be a delay of a few seconds to a few minutes before the time and kWh meter displays data.

    This does not mean, however, that your charge has not started. It's simply a delay in receiving the data.

  10. The charging session appears in progress when you return to the Map or the Pass tab

What to do in case of error?

If charging session has not started:

  • Restart the charging session with your Mbrella Charge pass

  • Test a new station

  • Contact the assistance of the station operator

If the charging session has started:

  • Try unplugging the vehicle

  • Call the station operator for assistance

  • As a last resort, press the emergency stop button

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