It's now possible to charge your electric / hybrid vehicle from your smartphone on a number of specific compatible chargers
Please note: this feature does not replace the physical Mbrella Charge Pass
Here are 10 steps to recharge with peace of mind
Open your Mbrella Charge mobile application
Activate the "Remote start with app" filter
Select 'Complete'
Select the nearest station in the suggestions or one of the stations on the map
Select your desired charging station and find the pricing information + Charger connectors
Click on "Charge here" and select the corresponding connector
For each connector displayed, you'll find a visual identifier. This identifier is used to ensure that you are recharging on the right connector. The nomenclature of this identifier varies from one recharging network to another.
If you need help identifying the connector identifier, consult our article "Where can I find a connector identifier", which will tell you where to find the visual identifier of a connector on a recharging station.
The following steps 6 and 7 may vary from one terminal to another.
We advise you to follow the instructions on the charging station to start a charging session with peace of mind.
Connect your cable to your vehicle
Swipe on 'Swipe to start' after selecting your charger
The Station then retrieves the charging data.
There may be a delay of a few seconds to a few minutes before the time and kWh meter displays data.
This does not mean, however, that your charge has not started. It's simply a delay in receiving the data.The charging session appears in progress when you return to the Map or the Pass tab
What to do in case of error?
If charging session has not started:
Restart the charging session with your Mbrella Charge pass
Test a new station
Contact the assistance of the station operator
If the charging session has started:
Try unplugging the vehicle
Call the station operator for assistance
As a last resort, press the emergency stop button