Charging my car
Start a charging session with Mbrella ChargeFind out how to start a charging session with Mbrella Charge using a physical pass or the mobile app.
Charging via mobile app, how does it work
My session doesn't start, what are the reasons and what should I do?If your charge session fails to start, check for authentication, compatibility, or connection issues.
My charging session doesn’t end, what should I do?
How can I charge my car on the stations that are not compatible with my Mbrella Charge pass?
How long does it take for a session to start?Charging sessions with Mbrella Charge usually start right away, but app updates might be delayed.
Can I start and stop my charging session from a distance ?Of course, but keep in mind a few things to do remote start and strop!
I can't stop my charging session through the app.What to do when you can't stop your charging session through the app?
Do I have to stop charging through the app or can I simply unplug my car?Unplug my cable to stop charging my car, yes you can without any risk!
Connector 'unavailable' in the app while it's available on the physical device.Here a few tips if the connector status is 'unavailable'
Are you connected to all the charging networks?
My session is not visible in the charging history, why is that?