Reminder on invoice management
1. Invoice Generation:
Invoices are typically generated on a monthly basis.
The invoicing cycle usually begins around the 1st of each month.
2. Invoice Delivery Method:
You will receive invoices via email.
Invoices will also be available for download in your personal webpage on mbrella.io
3. Invoice Content:
Invoices will include details of all charging sessions for your fleet during the billing period.
Each invoice may contain:
Charging costs for all employees
Detailed breakdown of sessions (if requested by your accounting department)
Any applicable fees or taxes
4. Accessing Invoices:
Log in to your D'Ieteren Energy by Mbrella dashboard to view and download invoices.
Invoice payment
1. Payment Process:
The amount due will typically be collected automatically through direct debit.
Ensure your company's payment method is up-to-date to avoid any issues.
Payment error
If you encounter an error when trying to pay the invoice or notice some mistakes in an invoice use the following informations to get it solved.
Verify payment method: Ensure your company's preferred payment method is up-to-date in the D'Ieteren Energy by Mbrella system. Check if there are any issues with the registered credit card, bank account, or other payment methods.
Check payment terms: Review the payment terms associated with your Mbrella account. Ensure you're attempting to pay within the specified payment window.
Contact D'Ieteren Energy by Mbrella support: If you're still unable to pay the invoice, don't hesitate to contact our dedicated support team. Email: charge.support@mbrella.eu Use the in-app chat support for immediate assistance.
Payment plans:
If you're facing temporary cash flow issues, contact our support team to discuss potential payment plan options.
We may be able to offer flexible solutions to help you manage your charging expenses.
Invoice error
Review billing information: Confirm that all billing information, including company name, address, and tax details, are correct and up-to-date. Incorrect billing information can lead to payment failures or delays.
Request invoice adjustments:
If you believe there's an error on the invoice, our support team can help you dispute and correct any discrepancies.
We can work with you to resolve any issues related to erroneous charges or incorrect billing.
Dispute Resolution:
If you notice any discrepancies, you can dispute charges directly through the D'Ieteren Energy by Mbrella platform.
Our support team will assist in resolving any invoice-related issues.