1. Check Your Payment Method:

- Ensure that your preferred payment method is correctly set up in the Mbrella Charge app or web portal.

- Mbrella Charge accepts various payment methods, including credit cards and direct debit.

- If you need to add or update your payment method, go to the 'Payment Settings' or 'Billing Information' section in your account.

2. Verify Invoice Details:

- Double-check that the invoice amount is correct. Mbrella Charge uses an advanced system with 18 automated validation checks to ensure 99.8% invoice accuracy.

- If you believe there's an error on your invoice, contact Mbrella Charge support immediately for assistance.

3. Check Account Status:

- Ensure your Mbrella Charge account is active and in good standing.

- If your account status shows as 'incomplete', there might be an issue with your registration or payment method.

4. Insufficient Funds:

- If you're using a credit card or bank account for payment, make sure you have sufficient funds available.

- Some companies use a prepayment system for charging sessions. If this applies to you, ensure your account has enough credit.

5. Payment Deadline:

- Check the due date on your invoice. Some payment methods might take a few days to process, so initiate payment well before the deadline.

6. Split Billing:

- If your company uses split billing (where some charges go to the company and others to you personally), make sure you're trying to pay the correct portion of the bill.

7. Technical Issues:

- If you're experiencing technical difficulties with the payment system, try the following:

a. Log out of the Mbrella Charge app or web portal and log back in.

b. Clear your browser cache if you're using the web portal.

c. Try using a different device or browser.

8. Contact Support:

- If you've tried the above steps and still can't pay your invoice, don't hesitate to contact Mbrella Charge support.

- You can reach support through the following channels:

a. In-app support chat

b. Email support (check your welcome email for the correct address)

c. Phone support (if available in your region)

10. Invoice Dispute:

- If you believe the invoice is incorrect or you don't recognize the charges, you have the right to dispute it. Contact Mbrella Charge support immediately to start the dispute process.