Information about the charging station
My Smappee no longer works after I changed internet providerWhat to do if your Smappee no longer works
SIM SWAPWhat is a Sim Swap and why is it necessary?
How can I determine my vehicle's charge rate?Learn more about your vehicle's charging rate.
How can I order a new charging cable?Ordering a new charging cable
How can I ensure that my charging station does not use all the household available power?How to ensure that your charging station does not use all the household available power?
How can I protect my outdoor charging station so that only authorized users can use it?How to protect your charging station
How do I activate my charging station?Activating your charging station
How to use my charging station.How to use your charging station.
How can I configure split billing on my charging station?Learn more about split billing.
How do I choose the right charging station?Choosing the right charging station
How does dynamic load balancing work?Learn more about dynamic load balancing
How long does it take to charge my electric car?Learn more about your electric vehicle's charging time.
How do I open my P1 port?Learn more about the P1 port.
How does dynamic load balancing work?Learn more about dynamic load balancing
What does an EDI charging station look like in “real life”?An EDI charging station
I have completed the electrical preparations in my house. When can the installation be scheduled?Scheduling the installation.
Is my car compatible with the EDI charging station?Compatibility of your car with the EDI charging station.
Can I change the number of phases of my charging station?The number of phases of your charging station.
Can EDI charging stations be installed outdoors?Installation of EDI charging stations outdoors
Notification requirement for charging stationMore information about the notification duty of a charging station.
Does the car battery need to be fully discharged before I can recharge it?Learn more about charging your car.
Can I unplug my car when the battery is fully charged?Unplugging your car.
Permission ENGIE Drivers appENGIE Drivers app
Why do I need an intelligent charging station?Learn more about the need for an intelligent charging station.
What does RFID mean?The term RFID explained.
What is “Plug & Charge”?Learn more about the term Plug & Charge
What is the ideal cable length?More information on the ideal length of your charging cable
What is the difference between an AC and a DC charging station?The difference between an AC and DC charging station explained.
Will energy from my home battery be used by the charging station?What about energy from my home battery?