We’re sorry to hear that you haven’t received your shipment yet! Delivery times typically range from 4–7 business days for domestic orders and 7–14 business days for international orders. However, delays may occasionally occur due to factors such as holidays, staffing limitations, inclement weather, or carrier congestion. We truly appreciate your patience and understanding during these times. You can find more details about estimated delivery timeframes by visiting our Help Center.
We recommend keeping an eye on your tracking information for updates. If there are no updates after 20 business days (domestic) or 30 business days (international) from the last tracking update, please reach out to us—we’d be happy to assist you appropriate to your needs. In the meantime, you’re welcome to contact the carrier directly for more information regarding your shipment’s status.
*For customers subscribed to our MDacne Treatment Plan, please note that this process is automated. Make sure to adjust your next billing and shipping date to account for this delay.