Once your order is received (shipping time), our warehouse team will arrange your items for carrier pick up. Once it gets passed over, it'll then be processed and sorted through the carrier's facility, where it'll now be on its way to you.
We'll send you an email that contains your tracking information. *Kindly make sure to check your junk folder for our email and mark it as Not Spam!
Shipping Time / Processing Time Estimates:
1-3 business days*
Delivery time estimates:
US: 4-7 business days (with exceptions to certain locations**)
International: 7-14 business days*****
*Shipping time / Processing Time, marks when the order is processed by our fulfillment team and passed off to the courier. Delivery time to its final destination will depend on the courier.
**Due to the variability of transportation, packages may take up to three to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories including APO, FPO, & DPO.
***If your delivery time is delayed or Lost (in transit), please contact us and we'll do what we can to assist you! Send in an email to: support@mdacne.com
****We try ensure that your items are shipped out as soon as possible, however all courier (including but not limited to USPS, UPS, DHL & FedEx) have continued to experience slower transit times due increase in volume and low staffing. During this time, with the increase in shipments during local holidays, courier delays can occur without warning. We are not able to guarantee a delivery date for your shipments. These are subject to change and in most cases, tracking will update to reflect the new estimated delivery date. Please reach out to the courier for details. You may plan accordingly to receive your next treatment by adjusting your next billing & shipping date as needed.
*****International customers may also encounter delays due to customs processes, such as reviews and holds for duties & taxes. Please monitor your tracking carefully if you experience an unusual delay.
******Terms & Conditions, as it pertains to Shipping