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What should I do if I get an error message while adding my payment information to the app?
What should I do if I get an error message while adding my payment information to the app?
Brittney Martinson avatar
Written by Brittney Martinson
Updated over a year ago

Follow these steps to troubleshoot and resolve the issue:

Step 1: Identify the Issue

The error message stating that the server is not responding is likely due to insufficient funds on the card you're attempting to use. The app requires a minimum of $29.98 to cover shipping and handling fees.

Step 2: Check Your Card Balance

Check the available balance on the card you're trying to use. Make sure it has enough funds to cover the $29.98 for shipping and handling.

Step 3: Take Action

You have two options:

  1. Deposit Funds: Add sufficient funds to the card you're attempting to use.

  2. Use a Different Card: Opt for another card that has enough funds to cover the $29.98 fee.

Step 4: Retry the Payment Process

Once you've taken one of the above steps, try adding your payment information to the app again.

What if the problem persists?


If you continue to experience issues after following these steps, please reach out to our customer support team for further assistance.

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