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Billing & Charges
Common FAQs regarding billing and charges related to the Luma
Why was I charged twice upon receiving the device?This article explains the Luma device's cost breakdown, including the device price and a one-time $30 shipping and handling fee.
Updating Payment InformationThis article is for pet parents who need to update their payment information.
I was overcharged when I paid off the device in full. Why did this happen?
What should I do if I get an error message while adding my payment information to the app?
Can the laser be purchased?
If purchasing a laser, is the lifetime of the laser taken into account?
Is Luma covered by insurance?Details on insurance coverage for treatments using the Luma device.
What is the cost for calibration and battery replacement?Information on MedcoVet's no-cost policy for Luma's calibration and repairs.
Tracking Your Luma Rental: How Much Have You Paid and What's Left?This article is designed for pet parents interested in understanding their financial commitments regarding their Luma.
Understanding Your Luma Plan OptionsSale vs Rental Plans