All Collections
Billing & Charges
Common FAQs regarding billing and charges related to the Luma
Why was I charged twice upon receiving the device?This article explains the Luma device's cost breakdown, including the device price and a one-time $30 shipping and handling fee.
I'm not happy with the amount I'm paying every week/month. What can I do?
Updating Payment InformationThis article is for pet parents who need to update their payment information.
I was overcharged when I paid off the device in full. Why did this happen?
What should I do if I get an error message while adding my payment information to the app?
Can the laser be purchased?
What is the cost structure for renting and the eventual purchase option?
If purchasing a laser, is the lifetime of the laser taken into account?
How much does the Luma cost?Information on the cost structure of the Luma device for pet therapy.
Is Luma covered by insurance?Details on insurance coverage for treatments using the Luma device.
What is the cost for calibration and battery replacement?Information on MedcoVet's no-cost policy for Luma's calibration and repairs.
Tracking Your Luma Rental: How Much Have You Paid and What's Left?This article is designed for pet parents interested in understanding their financial commitments regarding their Luma.