1. Identify the Case Creator: In most clinics, a veterinary technician or a member of the customer success team creates and monitors cases for all clinicians.

2. Log into the Medcovet Portal: If you don't know your username or password, reach out to support or use the "Forgot My Password" link.

3. Click "New Case": You'll be guided through a few screens to enter key information.

4. Choose a Prescriber: If your clinic has multiple prescribers, choose one for this case. This ensures they are responsible for the medical aspects.

5. Enter Patient Details: Include the patient's name, species, and condition being treated.

6. Enter Pet Owner Details: This information is used to send a welcome email and an orientation video to the pet owner. It will also prompt them to download the Medcovet app.

7. Choose Between App and Paper: The app experience is recommended, but paper instructions are also available for those who are not comfortable using apps.

8. Enter Shipping Address: The Luma device should arrive two business days after you create the case. You can skip this step if you have a Luma device in your clinic.

9. Enter Payment Details: If the pet owner is using the app, you can skip this step and have them enter the payment information directly into the app.

10. Choose a Protocol: The Medcovet portal offers various standard treatment protocols. Choose one that best fits the condition being treated.

11. Customize the Protocol: You can modify the standard protocol based on the patient's size, weight, and severity of the condition.

12. Enter Tracking Metrics: Specify two things for the pet owner to track while treating with the Luma. This will help you get status updates when the pet owner is not in the clinic.

13. Click "Next": You've successfully created a case.

14. You're Done: You've successfully created a case for a pet owner.