If you're an Ontraport user and are collecting subscribers or purchasers outside of MemberVault (ie. on your website or separate sales page), you'll need to set up a webhook in your Ontraport account to directly add the new subscriber/purchaser to your MV account.
To do this, go to Integrations > Advanced. Then, click on Ontraport Webhook to expand the area:
There, you will find the directions for setting up the webhook in your Ontraport account along with our webhook generator which will provide you with the webhook URL for your product.
βQuestions? Reach out to us at hello@membervault.co, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).